APD Specialist III - MA Residents

Job Summary

• Completes virtual or in-person vehicle inspections on repairable and/or total loss vehicles, establishes damages, and negotiates settlement of claims with customers and repair facilities.
• Works independently and/or collaboratively with claim owners to investigate coverage and liability on a case by case basis.
• Responsible for managing a variety of specialty auto losses specific to complex and severe damage estimates, Total Loss Express, Fire, Theft & Vandalism, diminution of value and other than auto property damage claims.
• Provides excellent service to internal and external customers.

Essential Job Functions

• Inspects, appraises or evaluates damaged property using claims estimating software and determines claims related damage.
• Completes auto repair estimates or adjusts repair facility estimates.
• Manages repair process and adjusts auto repair supplements
• Field CR’s will be required to make critical decisions on repair vs replace in addition to total vs repair at all times.
• Issues payments on site when appropriate.
• Completes vehicle total loss valuations.
• Explains total loss process and settles total loss claims.
• Obtains salvage release agreement from policyholder or claimant on total loss vehicles before assigning liability to Salvage department, mitigating additional salvage storage costs.
• Interacts/collaborates directly with policyholders, claimants, agents, repair facilities and attorneys to set appointments, explain damages and the repair process, and set expectations.
• Effectively collaborates with claim owners, defense counsel, SIU and independent adjustors for customer interaction and resolution strategy.
• Appropriate communication with all entities associated with the claim and the repair must be established and maintained at all times to ensure parts are available and ordered on time to keep repair on schedule.
• Confirms, explains, and applies coverage, assists with rental management, determines and reports on subrogation potential, fraud ind icators, negotiates and issues claim payments.
• Serves as mentor to less experienced adjusters, and demonstrates leadership skills on projects and in the workplace.
• Performs other duties as assigned.

Physical Actions

• Sits or stands for extended periods of time, up to a full work shift.
• Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
• Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance.
• Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction.
• Visually verifies and reads information. Visually locates material, resources and other objects.
• Ability to continuously operate a computer for extended periods of time, up to a full work shift.
• Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Physical Environment

• Required job duties are normally performed in a climate-controlled office environment, but with exposure to some or all of the following environments when in the field:
  • Uncontrolled outside environmental conditions
  • Excessive Noise Levels
  • Chemicals
  • Chemical/Biological Conditions
  • Moving Mechanical Parts
  • Areas considered to be dangerous
  • Conditions, which could affect the respiratory system or skin such as: fumes, odors, dust, mists, gases, oils, smoke, soot, or poor ventilation

Education Requirements

• High school diploma or equivalent required.
• Bachelor’s degree preferred, or an automotive related Associate of Applied Science degree from an accredited technical college, or the experience described below.

Experience Requirements

• Advanced negotiating skills.
• Advanced in-person interpersonal and communication skills.
• Advanced computer and time management skills.
• 36 months of previous APD Estimating skills required or consistent demonstration of technical proficiency.
• Advanced knowledge of body and mechanical repair/replace operations.
• Advanced conflict resolution skills.
• Advanced critical thinking skills.
• MA Auto Damage Appraiser license required