Bristol West Customer Service Associate - OH, MI, WI, MO, PA, TX, FL, AZ

Job Details

• Start Date: June 10th 2024
• Pay: $17.28 - $20.80
• Business Hours of Operation: MON-FRI 8AM - 7PM EST 
• Paid Training: 2 Weeks, Monday – Friday,  9AM – 5:30PM EST 
• Location: Must reside in OH, MI, WI, MO, PA, TX, FL, AZ

Job Summary

• A Bristol West Customer Service Associate operates in an inbound call center assisting customers needing to file an insurance claim.
• Interactions with customers include initiating the claims process by obtaining initial loss information, handling general inquiries, and customer complaints which arise during claims handling process.

Essential Job Functions

• Obtains initial loss reports from agents, insureds, and all other applicable third parties and accurately enters information into the applicable claims system.
• Timely and accurate completion of customer inquiries on new losses and status inquiries.
• Successfully completes warm transfer of reporting party and sends text updates where applicable.
• Responds to telephone inquiries regarding status of claims assigned.
• Performs other duties as assigned.
• Ensures all customer communication and contact is accurately and efficiently documented.
• Reviews coverages and makes claim assignments to the appropriate claim representative for handling.

Physical Actions

• This role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions.
• Sits or stands for extended periods of time, up to a full work shift.
• Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
• Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance.
• Listens to, interprets, and differentiates auditory information (example others speaking) at normal speaking levels with or without correction.
• Visually verifies and reads information.
• Visually locates material, resources and other objects.
• Ability to continuously operate a computer for extended periods of time, up to a full work shift.
• Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Physical Environment

This position operates in an open office working environment which will include normal and customary distractions, noise, and interruptions.

Education Requirements

High School Diploma or equivalent required.

Experience Requirements

1-3 years Customer Service experience preferred.