Bristol West Customer Service Associate - OH, PA, IN, AND WI

Job Details

• Start Date: January 16th 2024
• Pay: $16.85 - $19.73
• Business Hours of Operation: MON-FRI 10:30AM - 7PM EST 
• Paid Training: 2 Weeks, Monday – Friday,  9AM – 5:30PM EST 
• Location: Must reside in OH, PA, IN, or WI

Job Summary

• A Bristol West Customer Service Associate operates in an inbound call center assisting customers needing to file an insurance claim.
• Interactions with customers include initiating the claims process by obtaining initial loss information, handling general inquiries, and customer complaints which arise during claims handling process.

Essential Job Functions

• Obtains initial loss reports from agents, insureds, and all other applicable third parties and accurately enters information into the applicable claims system.
• Timely and accurate completion of customer inquiries on new losses and status inquiries.
• Successfully completes warm transfer of reporting party and sends text updates where applicable.
• Responds to telephone inquiries regarding status of claims assigned.
• Performs other duties as assigned.
• Ensures all customer communication and contact is accurately and efficiently documented.
• Reviews coverages and makes claim assignments to the appropriate claim representative for handling.

Physical Actions

• This role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions.
• Sits or stands for extended periods of time, up to a full work shift.
• Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
• Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance.
• Listens to, interprets, and differentiates auditory information (example others speaking) at normal speaking levels with or without correction.
• Visually verifies and reads information.
• Visually locates material, resources and other objects.
• Ability to continuously operate a computer for extended periods of time, up to a full work shift.
• Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Physical Environment

Education Requirements

High School Diploma or equivalent required.

Bachelors degree preferred.

Experience Requirements