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Bristol West Customer Service Associate - OH, PA, IN, AND WI


We are Farmers!

We are… more than just your favorite commercials. We are a passionate, award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture! We are Farmers!


Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a position where no two days are alike? We are looking for positive, high-energy professionals who are not just looking for a job, but a meaningful career!


At Farmers, our ambition is to be the leader in delivering peace of mind, innovating for customers whenever and wherever they need us. That means having people like you who can help us evolve to meet changing customer and business needs. Continuous development is critical to our success at Farmers; that means being curious, continually innovating, being open to new opportunities and embracing change. As the needs of our business and customers change, and you acquire needed experience, you may have opportunities to use your knowledge and skills in a different role. As you take on these new challenges, Farmers is committed to providing you with the necessary training and support along your career journey.


Workplace: Remote ( #LI-Remote )

Job Details

  • Start Date: January 16th 2024
  • Pay: $16.85 - $19.73
  • Business Hours of Operation: MON-FRI 10:30AM - 7PM EST 
  • Paid Training: 2 Weeks, Monday – Friday,  9AM – 5:30PM EST 
  • Location: Must reside in OH, PA, IN, or WI

Job Summary

  • A Bristol West Customer Service Associate operates in an inbound call center assisting customers needing to file an insurance claim.
  • Interactions with customers include initiating the claims process by obtaining initial loss information, handling general inquiries, and customer complaints which arise during claims handling process.

Essential Job Functions

  • Obtains initial loss reports from agents, insureds, and all other applicable third parties and accurately enters information into the applicable claims system.
  • Timely and accurate completion of customer inquiries on new losses and status inquiries.
  • Successfully completes warm transfer of reporting party and sends text updates where applicable.
  • Responds to telephone inquiries regarding status of claims assigned.
  • Performs other duties as assigned.
  • Ensures all customer communication and contact is accurately and efficiently documented.
  • Reviews coverages and makes claim assignments to the appropriate claim representative for handling.

Physical Actions

  • This role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions.
  • Sits or stands for extended periods of time, up to a full work shift.
  • Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance.
  • Listens to, interprets, and differentiates auditory information (example others speaking) at normal speaking levels with or without correction.
  • Visually verifies and reads information.
  • Visually locates material, resources and other objects.
  • Ability to continuously operate a computer for extended periods of time, up to a full work shift.
  • Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Physical Environment

This position operates in an open office working environment which will include normal and customary distractions, noise, and interruptions.

Education Requirements

High School Diploma or equivalent required.

Bachelors degree preferred.

Experience Requirements

1-3 years Customer Service experience preferred.


  • Farmers offers a competitive salary commensurate with experience, qualifications and location.
  • Bonus Opportunity (based on Company and Individual Performance)
  • 401(k)
  • Medical
  • Dental
  • Vision
  • Health Savings and Flexible Spending Accounts
  • Life Insurance
  • Paid Time Off
  • Paid Parental Leave
  • Tuition Assistance
  • For more information, review “What we offer” on


Job Location(s): US - OH, US - IN, US - PA, US - WI

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