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Procedures & Training Specialist


We are Farmers!

Join a team of diverse professionals at Farmers to acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers named by Training magazine amongst top 10 corporate training units in the world.

Job Summary

Maintains assigned department procedures and/or training materials; delivers assigned training. Audits and coaches department personnel to ensure proficiency in assigned procedures and training.

Essential Job Functions

  • Reviews existing procedures, correspondence templates, reference tools and training materials.
  • Identifies, makes and gets approval for required content updates and delivery methodology.
  • Maintains history of materials.
  • Communicates updates to department staff and internal customers.
  • Manages logistics (e.g., methodology, facilities, trainers, materials, participants) for assigned training.
  • Delivers assigned training.
  • Provides on the floor spot training as needed.
  • Conducts training evaluations.
  • Supports audits of trainee-produced transactions to verify learner proficiency; reviews audit results with learners and their supervisors.
  • Makes necessary adjustments to improve training and/or provides additional training to individuals as needed to reach proficiency.
  • Responds to inquiries and suggestions about procedures, correspondence templates and reference tools.
  • Tests procedure updates within department web site; assists with project testing.
  • Maintains processing knowledge and efficiency by processing transactions related to agent contracts, commission schedules, licenses, appointments, product authority and system access.
  • Ensures compliance with department and company procedures, standards and applicable regulations.
  • Performs other duties as assigned.

Education Requirements

  • High school diploma or equivalent required.
  • Bachelor’s degree preferred.

Experience Requirements

  • At least 3 years of demonstrated experience indirectly or directly in a customer service/support function.
  • Proven competency performing in a coaching, guiding, or instructing role required.
  • Experience with agency licensing and contracting and Farmers systems and processes preferred.

Special Skill Requirement

  • Basic proficiency in Microsoft Office programs (Excel, Word, PowerPoint).
  • Keyboard usage and navigating web-based programs.
  • Basic AV equipment skills required.
  • Basic knowledge of adult learning theory and practices required.

Job Location(s): US - CA - Burbank, US - CA - Torrance

Want to learn more about our culture & opportunities? Check out farmers.com/careers and be sure to follow us on Instagram and LinkedIn!

Nearest Major Market: Los Angeles

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