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Business Optimization Manager

30306

We are Farmers!

We are… more than just your favorite commercials.  At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers. 

 

Farmers is an award winning, equal opportunity employer, committed to the strength of an inclusive workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture!  To learn more about our high-performance culture and open opportunities, check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok. 

 

Workplace:  Hybrid ( #LI-Hybrid-If within 50 miles of a hub location  ), Remote ( #LI-Remote )

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

 

Preferred Experience:

People Leader Experience. 

Project/ Change Management. Such as Lean or Six Sigma.

Relationship Building.

Job Summary

This position oversees the research, development, and design of initiatives of varying complexity to enhance innovation and optimize process efficiency, resource utilization, quality, accuracy, and customer service within the department and across the organization. It acts as an expert advisor to guide and drive business optimization initiatives in collaboration with a variety of leaders and business partners. The role collaborates cross-functionally to develop and operationalize solutions focused on customers, people, processes, and technology. The position applies data analytics, lean thinking, process improvement, and change management skills to maximize the impact of business optimization outcomes. Mentors, coaches, and trains less experienced team members and supervises direct reports who are individual contributors. Performs work independently without considerable oversight or direction.

Essential Job Functions

  • Oversees the comprehensive analysis of business processes, workflows, and systems to pinpoint targeted areas for improvement and optimization. Leads the research, development, and design of innovative solutions to drive efficiency, reduce costs, and improve service delivery.
  • Evaluates costs, benefits, risks, timelines and success probabilities when assessing potential solutions. Acts as an expert advisor to provide leadership or guidance for business optimization initiatives within the department or across the organization. 
  • Partners with executive leaders, senior leaders, and key business partners to gather requirements, understand needs, and ensure successful integration of business optimization solutions. Oversees end-to-end execution of initiatives of varying complexity including task evaluation, priority setting, risk management, progress communication to ensure timely and effective delivery.
  • Aligns initiatives with broader business objectives. Ensures effective and timely progress toward accomplishment of short- and long-term initiatives, recommending corrective actions where deficiencies exist, or where progress is less than satisfactory. 
  • Applies advanced expertise and understanding of business drivers to identify potential issues or risks associated with proposed changes by analyzing and predicting their impact on existing processes, workflows, systems, and stakeholders. Establishes mitigation strategies to address them.
  • Evaluates the effectiveness of new or updated processes through pilot programs, impact analyses, and metrics. Defines and refines strategies to improve business optimization functions within the department and across the organization. 
  • Conducts advanced data analyses and leverages them to craft compelling narratives around the results of initiatives. Influences or persuades stakeholders to adopt certain perspectives and secure their support and commitment. Translates data-driven insights into detailed reports and delivers presentations to leadership and business partners at all levels.
  • Oversees the preparation of presentations and reports to leadership by direct and indirect reports. Manages vendor relationships with existing vendors to ensure service level agreements are met, address vendor-related inquiries, troubleshoot and resolve technical issues, support product changes, or contribute to roadmap development. Performs outreach to new vendors within prescribed authority limits. Utilizes robust decision-making frameworks to evaluate new technology and vendor offerings against business requirements.
  • Collaborates with stakeholders to determine the business impact of possible changes and new technologies. Understands the department vendor portfolio and may participate in discussions around vendor strategy and contract negotiation. Stays informed on industry trends, technology advancements, and best practices in business optimization to recommend and implement innovative solutions.
  • Applies knowledge to align business priorities and maintain competitive offerings. Attends conferences, seminars, and demonstrations to enhance understanding of the competitive landscape. Leads planning to stay connected with customer feedback and competitive intelligence. Performs other duties as assigned.

Physical Actions

Job is performed in-person at a Farmers office or virtually at an approved alternative work location. Job may include work performed at field locations. The physical work environment is indoors and climate-controlled with adequate lighting and ventilation. Normal and customary distractions include background noise produced by office equipment and chatter among people, as well as interruptions. Field work performed outdoors may include exposure to weather elements. Frequently sits or stands for prolonged periods of time, up to a full shift. Occasionally moves about the workplace including navigating stairs, ramps, and level or uneven surfaces. Occasionally moves, pushes, pulls, lifts, carries, and places objects or materials weighing up to 50 pounds without assistance. Frequently uses shoulders, arms, hands, and fingers to manipulate equipment, tools, and objects necessary to perform job duties. Frequently performs fine motor tasks such as typing, mousing, or writing, up to a full shift. Occasionally performs movements such as bending, stooping, crouching, kneeling, twisting, and reaching overhead or below the knees. Possesses clear vision, with or without correction, to visually read and verify information. Relies on depth perception and peripheral vision to navigate the work environment visually by identifying barriers, changes in terrain and locating objects. Possesses adequate hearing, with or without correction, to communicate with co-workers, respond promptly to auditory signals or alarms, and discern sounds essential for maintaining safety and productivity in the workplace. Jobs in this category may require regular travel between Farmers offices, alternative work locations, and/or field locations.

Education Requirements

High School Diploma or equivalent required. Bachelors degree preferred. Certifications preferred in Six Sigma, Lean, and Agile methodologies. PMP certification preferred by some business units.

Experience Requirements

Minimum seven years of experience required in business optimization or a related field, with experience leading initiatives and leading organizational change. Experience in project or program management is preferred. Experience leading teams, directly or indirectly, through successful project or initiative execution is required.

Benefits

  • Farmers offers a competitive salary commensurate with experience, qualifications and location.
    o CA Only: $119,920 - $191,290
    o CO Only: $112,720 - $164,890 
    o HI/IL/MN/VT Only: $112,720 - $176,550
    o MA Only: $112,720 - $176,550 
  • o MD Only: $112,720 - $176,550
    o NY/DC/NJ Only: $112,720 - $191,290 
             o Albany County: $119,920 - $164,890 
    o WA Only:  $112,720 - $200,625 
  • Bonus Opportunity (based on Company and Individual Performance)
  • 401(k)
  • Medical
  • Dental
  • Vision
  • Health Savings and Flexible Spending Accounts
  • Life Insurance
  • Paid Time Off
  • Paid Parental Leave
  • Tuition Assistance
  • For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer

 

Job Location(s): R_US - United States

 

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

 

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law.  Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

 

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

 

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws. 

 

Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

 

Spokane, WA only:  Residents who prefer not to provide their address click here to submit your resume via email: careers@farmers.com

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