Agency Contract Mgmt Specialist

Job Summary

Farmers Insurance has spent nearly a century standing behind people at the moments they need it most, and that promise reaches customers through a distribution network of thousands of agents and district managers. The contracts governing those relationships are the operational foundation of that network — they define terms, compensation, obligations, and the conditions under which agreements begin and end. A Contracts Management Analyst works where legal precision meets commercial reality, ensuring agreements are accurate, current, and administered consistently across a national footprint. The role partners directly with legal, compliance, agency operations, and field leadership, with visibility into how distribution strategy translates into executable terms. Careful work on documents most customers never see is what keeps the field force running and keeps the promise behind every policy intact.

Essential Job Functions

The Specialist will be responsible to:

• Processes requests of varying complexity from internal and external customers across channels related to agent contracting, product authority and appointments.
• Ensures compliance with department and company procedures, standards and applicable regulations.
• Provides excellent customer experience with each interaction promoting a positive customer experience. Identifies and reports system defects.
• Recommends and helps implement approved system, process and other improvements.
• Applies problem-solving and critical thinking skills to prioritize, analyze, clarify and process requests.
• Demonstrates an understanding of the customer's needs and ensures they are met. 
• Ensures compliance with department and company procedures, standards and applicable regulations. Follows up as needed with the appropriate person(s) to gather missing information, resolve problems and complete requests within department service and quality standards.
• Advises customers via the appropriate media when requests have been completed. Updates processing systems and other tools to reflect work activity and communication with customers.
• Identifies and reports system defects. 
• Recommends and helps implement approved system, process and other improvements to reduce waste and deliver a better customer experience.

Education Requirements

Experience Requirements

Special Skill Requirement