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Central Station Security Officer (Onsite)


We are Farmers!

We are… more than just your favorite commercials. We are a passionate, award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture! We are Farmers!


Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a position where no two days are alike? We are looking for positive, high-energy professionals who are not just looking for a job, but a meaningful career!


At Farmers, our ambition is to be the leader in delivering peace of mind, innovating for customers whenever and wherever they need us. That means having people like you who can help us evolve to meet changing customer and business needs. Continuous development is critical to our success at Farmers; that means being curious, continually innovating, being open to new opportunities and embracing change. As the needs of our business and customers change, and you acquire needed experience, you may have opportunities to use your knowledge and skills in a different role. As you take on these new challenges, Farmers is committed to providing you with the necessary training and support along your career journey.

Job Summary

  • The Central Station Operator performs all essential operational functions of a highly technical Central Station environment such as monitoring and responding to alarm systems, reporting and escalating notification on security related issues, configure, program and test security equipment for proper function, provide 24/7 security support to the field locations.
  • This position will work in tandem with operational team members to ensure the protection and security of all Farmers employees, visitors, contractors, property, and brand.
  • The Operator will perform all tasks in a professional manner adhering to security and central station policy and protocol.

Essential Job Functions

  • Monitors, processes and responds to all technological activity to ensure timely and effective resolution including but not limited to: calls, alarms, access incidents, life safety systems, CCTV review, and emergency response activity.
  • Utilizes multi-tasking skills to communicate, evaluate, and determine the best approach in a high pressure and time sensitive environment.
  • Translates activity into accurate written correspondence and responsible for data entry of items.
  • Participates in all assigned training to include but not limited to: report writing, effective communication, evacuation drills, violent intruder scenarios, operational systems, policy and procedure/post order reviews.
  • Performs other duties as assigned by security leadership as necessary.

Shift Schedule and Location

  • This is an office-essential position located in Caledonia, MI.
  • Shift days to be determined.
  • Seeking 2nd shift (3:30pm-midnight) availability.

Education Requirements

  • High school diploma or equivalent required.
  • Bachelor’s degree preferred.

Experience Requirements

  • Minimum two years related experience required.
  • Experience in law enforcement, dispatch center, private security preferred.
  • Central Station experience with emphasis on central station operations required.

Special Skill Requirement

  • Proficiency in Microsoft Office applications including MS Word and Outlook.
  • Ability to communicate both verbally and by written correspondence in a clear, concise, and professional manner.
  • Ability to multitask and prioritize deliverables


  • Farmers offers a competitive salary commensurate with experience, qualifications and location.
  • Bonus Opportunity (based on Company and Individual Performance)
  • 401(k)
  • Medical
  • Dental
  • Vision
  • Health Savings and Flexible Spending Accounts
  • Life Insurance
  • Paid Time Off
  • Paid Parental Leave
  • Tuition Assistance
  • For more information, review “What we offer” on


Job Location(s): US - MI - Caledonia KLake (on-site)

Want to learn more about our culture & opportunities? Check out and be sure to follow us on InstagramLinkedIn, and TikTok.

Nearest Major Market: Grand Rapids

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