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Director of Enterprise Document Services- IT

26498

We are Farmers!

We are… more than just your favorite commercials.  At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers. 

 

Farmers is an award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture!  To learn more about our high-performance culture and open opportunities, check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok. 

 

Workplace: Hybrid ( #LI-Hybrid ), Remote ( #LI-Remote )

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

Job Summary

Oversees document services and print operations according to department and enterprise strategy. Participates in strategic and tactical planning and implementation. Ensures dependable and efficient operations that meet customer requirements and organizational objectives. Leads and supervises direct reports.

 

(Internal position title: Director of Enterprise Document Services). 

What You'll Do

  • Oversees document services and print operations and monitors operational performance.
  • Develops, understands, and improves key performance indicators and SLAs.
  • Reports operational performance to leadership.
  • Identifies, implements, and leads continuous improvement initiatives.
  • Participates in strategic planning and contributes to the development of business plans for the department.
  • Directs and leads document services and print functions including document design, document imaging and indexing, print pre-flight, document pre and post composition, print on demand system modules, enterprise inventory management, and online supply ordering.
  • Ensures high-quality and low-cost deliverables.
  • Manages vendor relationships including cost, timeliness, and contractual adherence.
  • Manages, coaches, trains, and develops direct reports.
  • Reviews budget and ensures expense management according to plan.
  • Directs, reviews, and coordinates department communications including executive-level presentations.
  • Interfaces and consults with stakeholders and business partners across the enterprise.
  • Performs other duties as assigned.

What You'll Bring

  • 7-10 years of related experience required, including operations management or leadership experience.
  • Experience in electronic or print document distribution preferred.
  • Experience managing budgets and vendor relationships preferred.

Additional Technical Qualifications

  • Experience leading software development and software architecture teams.
  • Familiarity with software development paradigms.
  • Experience with SAFe/Agile and Waterfall methodologies.
  • Experience with execution and timely delivery of major enterprise projects.
  • Ability to navigate highly dynamic environment operating 24/6.
  • Ability to design, document, and implement complex processes involving multiple stakeholders.
  • Occasional weekend schedule for application changes, deployments, and defect mitigation.
  • Familiarity with the insurance industry, preferred. 
  • Familiarity with various programming languages: Java, .NET, PowerBilder, C++, Scripting Languages, etc., preferred.
  • Familiarity with Mainframe, AWS, Azure, and other cloud services, preferred. 
  • Familiarity with (Gen)AI concepts, preferred. 

Education Requirements

  • Bachelor's degree required in business, marketing or related field.
  • Master's degree preferred.

Physical Actions

This role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions. Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (example others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to continuously operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Benefits

  • Farmers offers a competitive salary commensurate with experience, qualifications and location.
    o CA Only: $131,040 - $209,110
    o CO Only: $123,120 - $180,180 
    o HI Only: $123,120 - $192,940
    o IL/MN/VT Only: $123,120 - $192,940
  • o MD Only: $123,120 - $192,940
    o NY/DC/Jersey City Only: $123,120 - $209,110 
             o Albany County: $131,040 - $180,180 
    o WA Only:  $123,120 - $219,250 
  • Bonus Opportunity (based on Company and Individual Performance)
  • 401(k)
  • Medical
  • Dental
  • Vision
  • Health Savings and Flexible Spending Accounts
  • Life Insurance
  • Paid Time Off
  • Paid Parental Leave
  • Tuition Assistance
  • For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer

 

Job Location(s): US - MI - Caledonia, R_US - United States, US - MI - Grand Rapids

 

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

 

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law.  Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

 

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws. 

 

Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.


Nearest Major Market: Grand Rapids

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