IT Program Manager II - Michigan

Job Summary

Manages a group of staff; Plans and controls day to day project tasks and budgets; Adheres to IT governance; Manages relationship with immediate environment, enabling commitment; Works with business unit to define needs and arranges appropriate resources; Coordinates delivery of work from all suppliers for a large scale project, including risk, quality, change management, schedule, and financial management; Accountable for development of work orders/cost estimates to/from suppliers, Acceptance Criteria and User Acceptance Testing; Responsible for project level planning, monitoring and reporting.

• This role supports our DS&L team (Document Services & Logistics) within Farmers that is located in Caledonia, MI.   
•  This team is located in Michigan the Eastern Time Zone; and the hours for this position will be from 8:00am to 5:0pm Eastern Time Zone. 

What You'll Do

Key Tasks for M1

• People Focus: Leads a very small group of specialists who perform standard tasks. Carries out managerial tasks such as resource management, development, talent management, performance management, compensation, retention, replacement and termination.
• Planning + Controlling: Oversees the planning and controlling of a single task / project on a day-to-day basis including project budget.
• Business Results: Develops project concepts, creates plans and oversees implementation of business solutions of simple to moderate complexity.
• Governance: Adheres to organizational governance.
• Relationship Management: Interacts with business and IT partners within the immediate environment to foster commitment and teamwork.

Key Tasks for M2, in addition to the above:

• People Focus: Leads a group of specialists who perform complex tasks.
• Planning + Controlling: Oversees the planning and controlling of multiple tasks / multiple projects on a short-term basis (1 year) and owns cost center budget.
• Business Results: Develops project concepts, creates plans and oversees implementation of business solutions of moderate to high complexity.
• Governance: Implements organizational governance.
• Relationship Management: Handles specific customer challenges (escalation).
• Key Tasks for Position Level I:
  • Coordinates delivery of work from all suppliers involved in a small scale / sub-project; Facilitates issue resolution; Reviews and approves vendor invoices/expenditures. Works with business unit to define critical business needs and arranges appropriate resources. Is accountable for work request evaluation and authorization, development and submission of work orders, as well as review of cost estimates from the suppliers. Is accountable for Acceptance Criteria and execution of Acceptance Testing at program level. Is responsible for project level planning, monitoring and reporting on project performance. Signs off on project deliverables; Performs internal project close down; Conducts Post-Implementation Reviews. Liaisons with the Application Architecture team, ISP, third parties, as necessary. Performs as the team lead / supervisor, where assigned.
• Position specific Key Tasks for Position Level II, in addition to the above:
  • Is responsible for the delivery of large scale projects to the business including risk, quality, and change management, system dependency touch points, schedule and financial management. Performs as the administrative manager of retained staff including business analysts, Subject Matter Experts, and Support Services staff.

What You’ll Bring

• Level II: 4 years experience in an IT environment, including 1 year in a supervisory role or 1 year as a Program Manager I.

• Experience in C#, Java/Linux, JavaScript, .NET, SQL and XML preferred.

Education Requirements

• High school diploma or equivalent required.
• Bachelor’s degree preferred or equivalent, relevant experience.