Sales Representative - Grand Rapids, Michigan

Job Summary

Location: 5665 N. Kraft Lake Dr. Caledonia, MI 49316  (HYBRID) 

 

Starting base hourly pay is $18 per hour

Robust Monthly Uncapped Incentive Plan

On-Target first year average earnings (base + incentive) $56,000+ per year

 

We’re looking for sales-driven, enthusiastic sales professionals to join our next class of Specialty Sales Representatives beginning January 21st 2025. 

In this role, you will respond to calls coming into our call center by positively promoting Farmers Specialty insurance products to prospective customers, consulting with customers to understand their needs, and selling those products which best fit the customer’s needs.  You may also make outbound calls to optimize sales potential.

The role has an hourly base pay in addition to uncapped monthly incentive earnings based upon your performance. 

 

You'll thrive in this position if you have the following:

• A passion for selling and consulting, and a motivation to earn money based on your performance

• A welcome approach to feedback and coaching, and a continuous desire to learn and improve your skills
• Excellent customer focus and the ability to easily connect & build rapport with all types of people
• The ability to stay organized and efficient, while managing multiple tasks and working across several systems throughout the day
• Tech savviness and the ability to quickly learn and adapt to new technology, processes, and procedures; confidence in your ability to problem-solve and troubleshoot to find answers independently
• Past success working in a dynamic, fast-paced environment

Here’s what you will accomplish as a member of our team:

• Sell insurance products to inbound callers by gathering data from customers to generate quotes and ultimately bind the business; in some instances, make outbound calls

• Provide exceptional customer service and build strong relationships, while educating customers regarding coverages and cost so that the customer can select the most appropriate option
• Qualify customers as buyers of other products/services to create cross-sell and upselling opportunities
• Navigate multiple computer systems while seamlessly interacting with the customer

Location and Schedule

This role is HYBRID

Office location: 5665 N. Kraft Lake Dr. Caledonia, MI

-This position will require in-office training 5 days per week for the your first 8-12 weeks in the role. Upon completing training, you will move to a hybrid schedule (3 days in-office, 2 days remote).

Work Schedule: 

Our priority is to our customers, and we work non-traditional hours to match their needs. 

Candidates hired for this role must be available to work any shifts within the hours below; this may include evenings, Saturdays, and holidays. Shifts are assigned based on business needs. 

Current typical schedule is one late night shift per week, and rotating Saturdays every 4-5 weeks (subject to change based on business needs)

NOTE: New hire schedules will typically start between 10am and 12pm EST

Department Hours:

Monday-Friday 8:15am-10:00pm EST
Saturday 8:45am-5:15pm EST
Full-time- 40 hours/week - five 8-hour shifts per week.

Essential Job Functions

• Sell insurance products to inbound callers by gathering data from customers to generate quotes and ultimately bind the business; in some instances, make outbound calls
• Provide exceptional customer service and build strong relationships, while educating customers regarding coverages and cost so that the customer can select the most appropriate option
• Qualify customers as buyers of other product/services to create cross-sell and upselling opportunities
• Navigate multiple computer systems while seamlessly interacting with the customer

Experience Requirements

• P&C License is required upon hire. 

• Must be eligible to obtain resident/non-resident property and casualty license in all required states
• Minimum of 1 year of Customer Service or Sales experience required (including retail, hospitality, and restaurant experience); Call Center experience is preferred
• Direct sales skills, and the aptitude to influence customers and close the sale 
• Excellent written and verbal communication skills; the ability to adapt communication style to each phone call, and explain complex policy and coverage information in understandable terms
• Strong PC and software skills required

Education Requirements

- High school diploma or equivalent required. - Bachelor's degree preferred. - Obtains resident/non-resident property and casualty license. - Completion of required additional training.

Physical Actions

Besides some sedentary work, job duties require some or all of the following physical activities: Standing, carrying/lifting up to 10 pounds, seeing and hearing, walking, reaching, pushing and pulling, and speaking, reading, and writing.

Physical Environment

Required job duties are normally performed in a climate- controlled office environment.