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Salvage Service Associate

27206

We are Farmers!

We are… more than just your favorite commercials.  At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers. 

 

Farmers is an award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture!  To learn more about our high-performance culture and open opportunities, check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok. 

 

Workplace: Hybrid ( #LI-Hybrid )

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office.

Job Summary

  • This position processes title paperwork for total loss vehicles, motorcycles, and specialty vehicles.
  • The role assists customers throughout the title transfer process and answers questions about title paperwork.
  • The position manages salvage inventory to ensure salvage vehicles are sold in a timely manner.

Essential Job Functions

  • Maintains and manages claims inventory by using diary system to ensure timely follow up and processing.
  • Reviews paperwork and makes decisions on vehicle titles for accuracy and completeness in accordance with state guidelines.
  • Notifies Total Loss Specialists if title paperwork is incorrect or incomplete, and notifies them when payments can be made to customers.
  • Sends paperwork to customers who submit incomplete or inaccurate title documents.
  • Follows up with customers in a timely manner for pending paperwork including additional paperwork which may be required for title transfer as a result of the claim.
  • Compiles and sends settlement packets to customers as needed.
  • Reviews and submits completed paperwork to vendor for processing.
  • Completes special transfer processes within state guidelines when paperwork is not transferable.
  • Makes outbound calls to customers to follow up on paperwork and titles, and to discuss errors or incomplete paperwork.
  • Takes inbound calls from customers who have questions about completing paperwork or signing the title.
  • Responds to emails and messages from internal and external customers.
  • Reviews and manages inventory of pending salvage vehicles to ensure that appropriate state avenues are utilized for the efficient liquidation of salvage assets for the Exchanges.
  • Collaborates with Field Salvage Coordinators on vehicles needing special attention to be liquidated.
  • Performs other duties as assigned.

Education Requirements

  • High School Diploma or equivalent required.

Experience Requirements

  • Some clerical or administrative experience preferred.

Special Skill Requirement

  • Strong computer skills including typing 50+ wpm, ability to utilize multiple programs simultaneously, and work off of 2-3 screens.
  • Attention to detail.
  • Strong written and verbal communication.
  • Organization and time management.

Physical Actions

  • This role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions.
  • Sits or stands for extended periods of time, up to a full work shift.
  • Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance.
  • Listens to, interprets, and differentiates auditory information (example others speaking) at normal speaking levels with or without correction.
  • Visually verifies and reads information.
  • Visually locates material, resources and other objects.
  • Ability to continuously operate a computer for extended periods of time, up to a full work shift.
  • Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Benefits

  • Farmers offers a competitive salary commensurate with experience, qualifications and location.
  • Bonus Opportunity (based on Company and Individual Performance)
  • 401(k)
  • Medical
  • Dental
  • Vision
  • Health Savings and Flexible Spending Accounts
  • Life Insurance
  • Paid Time Off
  • Paid Parental Leave
  • Tuition Assistance
  • For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer

 

Job Location(s): US - MI - Caledonia

 

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

 

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law.  Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

 

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws. 

 

Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.


Nearest Major Market: Grand Rapids

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