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Customer Relationship Specialist

26778

We are Farmers!

We are… more than just your favorite commercials.  At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers. 

 

Farmers is an award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture!  To learn more about our high-performance culture and open opportunities, check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok. 

 

Workplace: Hybrid ( #LI-Hybrid ), Remote ( #LI-Remote )

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

About the role...

  • This role is responsible for developing integrated marketing communication strategies and plans to corporate accounts at the regional market level.
  • Supports stakeholders to drive growth and influence and implement the communication strategy.

What you'll accomplish...

  • Develops and executes marketing strategies and account management for regional markets.
  • This role will have up to 500 employer accounts having less than 5,000 employees.
  • Collaborates with regional sales to convert non-communicating accounts, ensuring new accounts successfully kick off and managing all requests.
  • Conveys and articulates the value of employee communication and enrollment approach including direct mail and digital marketing communication strategies, campaign specifics, and campaign testing to stakeholders to gain approval on the various communication strategies and recommendations.
  • Responsible for supporting, developing, and executing campaign marketing; pulling or requesting mail files, submitting jobs into production, and completing all other collateral print requests.
  • Supports day to day account management operating as the first point of contact.
  • Customizes and executes marketing content including the translation and cobranding of all materials including direct mail pieces, emails, disclosures and additional supplemental materials.
  • Collaborates with client representatives to ensure content is edited for specific audiences.
  • Recommends and delivers account customization request to meet deadlines and budgets.
  • Monitors and tracks all communication tactics in CRM systems including entering planned and approved mail for the year, adding executed mail dates, updating notes on accounts, and ensuring integrity of all other account related data.
  • Review campaign performance and make recommendations based on success of current communication tactics.

Physical actions...

  • Sits or stands for extended periods of time, up to a full work shift.
  • Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance.
  • Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction.
  • Visually verifies and reads information.
  • Visually locates material, resources and other objects.
  • Ability to operate a computer for extended periods of time, up to a full work shift.
  • Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Physical environment...

This position operates in an open office working environment which will include normal and customary distractions, noise, and interruptions.

Education Requirements

  • High school diploma or equivalent required.
  • Bachelor's degree preferred.

Experience needed...

  • 1 to 3 years experience in account management required.
  • 3 to 5 years experience in marketing communications required.
  • Experience with insurance products and services preferred.
  • Candidate qualifications may be reviewed against the requirements for the associated levels of this position's core function. Salary grade will be based on selected candidates' experience and skills.

Special skills needed...

 

  • Strong verbal and written communication skills.
  • Demonstrated ability to secure 'buy-in' and convince others regarding best approach.
  • Goal oriented team player with a positive attitude.
  • Excellent time management skills.
  • Strong relationship building.
     

Benefits

  • Farmers offers a competitive salary commensurate with experience, qualifications and location.
    o CA Only: $66,560 - $104,610
    o CO Only: $61,600 - $90,420 
    o HI Only: $61,600 - $96,800
    o IL/MN/VT Only: $61,600 - $96,800
  • o MD Only: $61,600 - $96,800
    o NY/DC/Jersey City Only: $61,600 - $104,610 
             o Albany County: $65,760 - $90,420 
    o WA Only:  $67,725 - $110,000 
  • Bonus Opportunity (based on Company and Individual Performance)
  • 401(k)
  • Medical
  • Dental
  • Vision
  • Health Savings and Flexible Spending Accounts
  • Life Insurance
  • Paid Time Off
  • Paid Parental Leave
  • Tuition Assistance
  • For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer

 

Job Location(s): R_US - United States

 

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

 

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law.  Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

 

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws. 

 

Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

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