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Customer Service Associate - Bristol West

26476

We are Farmers!

We are… more than just your favorite commercials.  At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers. 

 

Farmers is an award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture!  To learn more about our high-performance culture and open opportunities, check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok. 

 

Workplace: Remote ( #LI-Remote )

Job Overview

  • Start Date: January 27th 
  • Pay: $17.28-$20.80/hour based on experience and location. 
  • Business Hours: Monday-Friday 8am-7pm ET
  • Location: Remote

Job Summary

  • A Bristol West Customer Service Associate operates in an inbound call center assisting customers needing to file an insurance claim.
  • Interactions with customers include initiating the claims process by obtaining initial loss information, handling general inquiries, and customer complaints which arise during claims handling process.

Essential Job Functions

  • Obtains initial loss reports from agents, insureds, and all other applicable third parties and accurately enters information into the applicable claims system.
  • Timely and accurate completion of customer inquiries on new losses and status inquiries.
  • Successfully completes warm transfer of reporting party and sends text updates where applicable.
  • Responds to telephone inquiries regarding status of claims assigned.
  • Performs other duties as assigned.
  • Ensures all customer communication and contact is accurately and efficiently documented.
  • Reviews coverages and makes claim assignments to the appropriate claim representative for handling.

Education Requirements

  • High School Diploma or equivalent required.
  • Bachelors degree preferred.

Experience Requirements

  • 1-3 years Customer Service experience preferred.

Physical Environment

  • This position operates in an open office working environment which will include normal and customary distractions, noise, and interruptions.

Physical Actions

  • This role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions.
  • Sits or stands for extended periods of time, up to a full work shift.
  • Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance.
  • Listens to, interprets, and differentiates auditory information (example others speaking) at normal speaking levels with or without correction.
  • Visually verifies and reads information.
  • Visually locates material, resources and other objects.
  • Ability to continuously operate a computer for extended periods of time, up to a full work shift.
  • Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Benefits

  • Farmers offers a competitive salary commensurate with experience, qualifications and location.
  • Bonus Opportunity (based on Company and Individual Performance)
  • 401(k)
  • Medical
  • Dental
  • Vision
  • Health Savings and Flexible Spending Accounts
  • Life Insurance
  • Paid Time Off
  • Paid Parental Leave
  • Tuition Assistance
  • For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer

 

Job Location(s): US - OH, US - OH - Akron, US - OH - Cincinnati, US - OH - Cleveland, US - OH - Columbs-Easton, US - OH - Columbus, US - OH - Dayton, US - OH - Independence, US - OH - Mason, US - OH - Toledo, US - OH - Youngstown, US - PA - ClarksSummit, US - PA - Cranberry Tnshp, US - PA - Harrsbrg-Chstnt, US - PA - Pittsburgh, US - PA

 

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

 

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law.  Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

 

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws. 

 

Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

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