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Director Employer Engagement & Growth

36376

We are Farmers – where ambition meets opportunity.

 

At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us.

 

Join an award-winning,  equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.

 

Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate. Connect with us on Instagram, LinkedIn and TikTok, and let’s build something incredible together!

 

Workplace: Hybrid ( #LI-Hybrid ), Remote ( #LI-Remote )

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

Job Summary

Responsible for leading the growth, retention, engagement, and overall performance of an assigned portfolio of employer, broker, and distribution partner relationships. Develops and executes portfolio strategies that strengthen partner relationships, improve customer engagement, support enrollment and participation objectives, and drive business growth. Leads a team responsible for delivering engagement and retention initiatives while coordinating cross-functional resources to achieve partner and business objectives. Serves as a strategic advisor to key partner, broker, and customer stakeholders.

Essential Tasks & Leadership Philosophy

  • Leads the strategy and performance of an assigned portfolio of employer, broker, and distribution partner relationships.
  • Develops and executes business plans that support growth, retention, enrollment, participation, premium, and revenue objectives.
  • Identifies opportunities to strengthen portfolio performance through analysis of customer needs, partner performance, market trends, and competitive dynamics.
  • Leads strategic planning discussions, business reviews, and initiatives designed to improve long-term partner value and business results.
  • Leads the development and execution of customer engagement and retention strategies.
  • Oversees initiatives designed to strengthen employer and customer relationships, improve participation, enhance customer experiences, and support retention outcomes.
  • Directs engagement activities and communication approaches by leveraging internal resources and performance insights to maximize partner value and customer outcomes.
  • Maintains strategic relationships with employer groups, brokers, distribution partners, and other key stakeholders.
  • Serves as an advisor and primary escalation point for significant relationship matters.
  • Engages decision makers to support growth opportunities, address business needs, strengthen partnerships, and align priorities.
  • Establishes effective feedback mechanisms to ensure market and partner needs are represented in business planning and execution activities.
  • Leads and develops a team responsible for portfolio engagement, retention, and growth initiatives.
  • Provides direction, coaching, and guidance to support effective execution and achievement of business objectives.
  • Partners with sales and distribution stakeholders to support growth opportunities through consultative expertise, education, enrollment strategy guidance, and sharing of best practices.
  • Coordinates efforts across marketing, product, service, operations, enrollment, technology, compliance, legal, and other business functions to support portfolio objectives.
  • Aligns resources, priorities, and deliverables to execute engagement, retention, and growth initiatives effectively.
  • Translates partner requirements into actionable plans and resolves issues that may impact portfolio performance, customer experience, or business outcomes.
  • Monitors portfolio performance through analysis of enrollment results, participation rates, growth trends, retention outcomes, partner health indicators, and other business metrics.
  • Communicates performance, opportunities, risks, and recommendations to leadership and stakeholders.
  • Develops business reviews, performance reporting, and executive summaries to support decision-making and continuous improvement efforts.
  • Performs other duties as assigned.

First Year Success Factors

  • Achieve measurable improvements in retention, participation, enrollment, and growth metrics.
  • Develop a high-performing, accountable team with clear goals and performance expectations.
  • Launch targeted engagement and retention initiatives for priority employer and broker accounts.
  • Strengthen executive-level partner relationships and become a trusted advisor to key stakeholders. 

Education & Career Experience Requirements:

  • High School Diploma or equivalent is required. Bachelors degree is preferred but not required.
  • 8+ years of progressive experience in insurance distribution, employee benefits, product marketing, sales, account management, wholesaling, or related fields.
  • Experience in marketing within a B2B2C environment.

Additional Qualification

Ability to lead/manage others. Experience leading teams responsible for partner engagement, retention, growth, or relationship management initiatives. Ability to build strong customer relationships. Demonstrated experience managing strategic partner, broker, employer, or distribution partner relationships. Ability to influence internal and/or external constituents. Builds alignment and drives results across multiple stakeholders and business functions. Develops and delivers effective presentations. Effective interpersonal skills. Demonstrated analytical skills. Ability to analyze and interpret financial data. Demonstrated project management skills. Ability to drive multiple projects to successful completion. Possesses strong product knowledge. Knowledge of voluntary benefits, insurance distribution, enrollment strategies, and employer engagement approaches. Ability to simultaneously handle multiple priorities. Possesses flexibility to work in a fast paced, dynamic environment. Ability to represent the company with external constituents.

Physical Actions

Job is performed in-person at a Farmers office or virtually at an approved alternative work location. The physical work environment is indoors and climate-controlled with adequate lighting and ventilation. Normal and customary distractions include background noise produced by office equipment and chatter among people, as well as interruptions. Frequently sits for prolonged periods of time, up to a full shift. Occasionally moves about the workplace including, navigating stairs, ramps, and level or uneven surfaces. Occasionally moves, pushes, pulls, lifts, carries, and/or places objects or materials weighing up to 25 pounds without assistance. Frequently uses shoulders, arms, hands, and fingers to manipulate equipment, tools, and objects necessary to perform job duties. Frequently performs fine motor tasks such as typing, mousing, or writing, up to a full shift. Rarely performs movements such as bending, stooping, crouching, kneeling, twisting, and reaching overhead or below the knees. Possesses clear vision, with or without correction, to visually read and verify information. Relies on depth perception and peripheral vision to navigate the work environment visually by identifying barriers, changes in terrain and locating objects. Possesses adequate hearing, with or without correction, to communicate with co-workers, respond promptly to auditory signals or alarms, and discern sounds essential for maintaining safety and productivity in the workplace. Jobs in this category require rare, if any, travel.

Benefits

  • Farmers offers a competitive salary commensurate with experience, qualifications and location.
    o CA Only: $146,925 - $249,700
    o CO & ME: $137,775 - $215,490 
    o HI/IL/MN/VT Only: $137,775 - $230,560
    o MA Only: $137,775 - $230,560 
  • o MD & VA: $137,775 - $230,560
    o DC/NJ/NY/OH Only: $137,775 - $249,700 
             o Albany County, NY/Cleveland, OH: $146,925 - $215,490 
    o WA Only:  $137,775 - $262,000 
  • Bonus Opportunity (based on Company and Individual Performance)
  • 401(k)
  • Medical
  • Dental
  • Vision
  • Health Savings and Flexible Spending Accounts
  • Life Insurance
  • Paid Time Off
  • Paid Parental Leave
  • Tuition Assistance
  • For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer

 

Job Location(s): R_US - United States

 

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

 

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law.  Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

 

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

 

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws. 

 

Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

 

Spokane, WA only:  Residents who prefer not to provide their address click here to submit your resume via email: careers@farmers.com

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