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Distribution Escalation Consultant

34906

We are Farmers – where ambition meets opportunity.

 

At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us.

 

Join an award-winning,  equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.

 

Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate. Connect with us on Instagram, LinkedIn and TikTok, and let’s build something incredible together!

 

Workplace: Hybrid ( #LI-Hybrid ), Remote ( #LI-Remote )

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

About the role...

The DM Hub serves as the centralized support, escalation, and performance‑enablement partner for District Managers. This role provides expert guidance, resolves complex issues, and supports DMs throughout their lifecycle — from onboarding to ongoing performance. The position manages escalations end‑to‑end, drives consistency across districts, and partners cross‑functionally to reduce friction and improve the overall DM experience. Work is performed independently with strong judgment and minimal supervision.

What you'll accomplish...

  • Support District Manager onboarding, ensuring new DMs receive clear guidance, resources, and navigation support as they ramp into their role.
  • Serve as the primary contact for complex escalations from District Managers and their staff, including issues related to compensation, incentives, staffing, marketing programs, policies, and operational processes.
  • Provide ongoing support that strengthens DM performance, offering clarity, direction, and proactive guidance to help DMs operate confidently and effectively.
  • Assess the nature, severity, and root cause of escalated issues, determining appropriate actions and coordinating with subject matter experts to resolve them efficiently.
  • Act as a centralized knowledge and navigation hub, helping DMs access the right tools, information, and business partners quickly.
  • Maintain accurate documentation of escalations, actions taken, and outcomes; identify trends and recommend improvements that enhance the DM experience.
  • Drive consistency across districts by ensuring aligned guidance, standardized processes, and clear communication.
  • Prioritize cases based on urgency and business impact, aiming for immediate resolution whenever possible.
  • Partner with key business stakeholders to implement corrective actions and prevent recurring issues.
  • Escalate highly complex or unusual cases to leadership when additional support is required.
  • Perform other duties as assigned, contributing to broader initiatives that support DM success and operational excellence.

Education needed...

  • High School Diploma or equivalent required.
  • Bachelors degree preferred.

Experience needed...

  • 5-7 years of experience in employee relations, customer relations, or similar role required.
  • Insurance industry experience preferred.
  • Prior experience working in an agency or District Manager office preferred.

Physical Actions

This role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions. Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (example others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to continuously operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Benefits

  • Farmers offers a competitive salary commensurate with experience, qualifications and location.
    o CA Only: $91,350 - $154,990
    o CO Only: $85,800 - $133,980 
    o HI/IL/MN/VT Only: $85,800 - $143,550
    o MA Only: $85,800 - $143,550 
  • o MD Only: $85,800 - $143,550
    o DC/NJ/NY/OH Only: $85,800 - $154,990 
             o Albany County, NY/Cleveland, OH: $91,350 - $133,980 
    o WA Only:  $85,800 - $163,125 
  • Bonus Opportunity (based on Company and Individual Performance)
  • 401(k)
  • Medical
  • Dental
  • Vision
  • Health Savings and Flexible Spending Accounts
  • Life Insurance
  • Paid Time Off
  • Paid Parental Leave
  • Tuition Assistance
  • For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer

 

Job Location(s): R_US - United States

 

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

 

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law.  Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

 

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

 

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws. 

 

Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

 

Spokane, WA only:  Residents who prefer not to provide their address click here to submit your resume via email: careers@farmers.com

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