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FFS Support Representative

30819

We are Farmers!

We are… more than just your favorite commercials.  At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers. 

 

Farmers is an award winning, equal opportunity employer, committed to the strength of an inclusive workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture!  To learn more about our high-performance culture and open opportunities, check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok. 

 

Workplace: Hybrid ( #LI-Hybrid ), Remote ( #LI-Remote ) - depending on candidate location.

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

About the role...

  • This role is responsible for supporting agents and/or clients in the sales and/or the supporting administrative account transactions.
  • Answers questions and resolves problems and issues via phone or written communication support.

What you'll accomplish...

  • Utilizes knowledge of technical information about the FFS (Farmers Financial Services) process, products and related procedures to answer questions and resolve problems for agents and clients.
  • Contributes to Go To Market initiatives.
  • Places outbound calls when needed to engage agents in the sales process and/or to assist with inquiries pertaining to procedures or transaction processing.
  • Assists clients with day to account sales or servicing requests.
  • Provide sales and product information, material, document and current market information to clients as requested.
  • Develops knowledge of finance transactional processes to assist agent understanding of completing transactions for securities products, variable life insurance products and broker-dealer services.
  • Supports the coordination of territory coverage.; regularly communicates with stakeholders to discuss territory related matters inv olving escalations or opportunities in territories.
  • Develops and maintains knowledge of FFS products and marketing/sales strategies and proper maintenance of accounts; engages in approved training opportunities to develop necessary technical knowledge of products and services offered.
  • Tracks telephone contacts and sales progress through the use of internal company systems and software; makes appropriate follow up contacts as required.
  • Understands and interfaces with various systems in order to provide efficient service in account lookup, problem resolution and data record keeping.
  • Participates in conference calls and staff meetings to provide information about activities, challenges, and accomplishments.
  • Identifies and shares system enhancement and process improvement ideas.
  • Works closely with stakeholders to support sales/services programs and to assure consistency of message.
  • Provides administrative support to quality review process.
  • May perform basic quality checks.
  • Ensures policy and process documents are timely updated and published. 
  • Performs other duties as assigned.

Physical actions...

  • Sits or stands for extended periods of time, up to a full work shift.
  • Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance.
  • Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction.
  • Visually verifies and reads information.
  • Visually locates material, resources and other objects.
  • Ability to continuously operate a computer for extended periods of time, up to a full work shift.
  • Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Physical environment...

This position operates in an open office working environment which will include normal and customary distractions, noise, and interruptions.

Education needed...

  • High school diploma or equivalent required.
  • Two-year college degree and/or pursuing four-year college degree with background emphasizing finance or economics preferred.
  • FINRA Series 6 and 63 required within 90-days of hire.

Experience needed...

Brokerage experience preferred.

 

Note: 

Candidate qualifications may be reviewed against the requirements for the associated levels of this position's core function. Salary grade will be based on selected candidates' experience and skills.

Special skills needed...

  • Strong verbal and written communication skills.
  • Demonstrated ability to secure 'buy-in' and convince others regarding best approach.
  • Goal oriented team player with a positive attitude.
  • Excellent time management skills.
  • Strong relationship building.

Benefits

  • Farmers offers a competitive salary commensurate with experience, qualifications and location.
    o CA Only: $68,640 - $84,920
    o CO Only: $56,485 - $73,480 
    o HI/IL/MN/VT Only: $50,240 - $78,650
    o MA Only: $50,240 - $78,650 
  • o MD Only: $50,240 - $78,650
    o DC/NJ/NY/OH Only: $60,406 - $84,920 
             o Albany County, NY/Cleveland, OH: $53,440 - $73,480 
    o WA Only:  $77,969 - $89,375 
  • Bonus Opportunity (based on Company and Individual Performance)
  • 401(k)
  • Medical
  • Dental
  • Vision
  • Health Savings and Flexible Spending Accounts
  • Life Insurance
  • Paid Time Off
  • Paid Parental Leave
  • Tuition Assistance
  • For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer

 

Job Location(s): R_US - United States

 

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

 

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law.  Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

 

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

 

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws. 

 

Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

 

Spokane, WA only:  Residents who prefer not to provide their address click here to submit your resume via email: careers@farmers.com

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