FWS Direct Sales Supervisor - Licensed

Farmers Workplace Solutions Sales Supervisor

The Direct Sales Team at Farmers Insurance is a high-performing Sales organization, helping customers protect their most valuable personal property via a contact center environment. We provide a consultative approach to insurance sales by taking the time to understand each customer’s insurance needs and present options best suited for them. The Direct Sales channel is a key growth engine for Farmers Insurance’s long-term strategy; this team is gearing up for expansion, and pursuing operational excellence, innovation, and efficiency to empower the team as we grow.

We’re looking for results-driven, enthusiastic Sales Leaders to join our FWS Direct Sales team.

In this role, you will lead an assigned team of Senior Sales Consultants to effectively sell personal lines products to direct inbound prospective customers. You’ll focus on continuous improvement of the customer experience, team performance and company results by leveraging operational resources to analyze and evaluate data and taking action. You’ll consistently provide feedback and coaching to employees regarding their performance and regulatory compliance, while building strong morale and engagement among your team. Success in this role will lead to continued growth in your sales leadership career!

You'll thrive in this position if you have: 

• Highly effective sales skills- you pursue goals relentlessly and empower your team to do the same. You have a proven track record of exceeding sales targets
• A passion for leading, developing, and coaching Sales talent at all career levels- you create a high level of team engagement, understand the professional aspirations of your direct reports, and can effectively have crucial conversations and lead the team through business changes as needed
• High standards of operational expertise- you understand contact center fundamentals and metrics, learn new systems easily, and can stay organized and focused in a dynamic environment
• Strong business acumen and a sense of entrepreneurship- you’re proficient in Excel and can interpret reporting dashboards and calculations related to the sales funnel & metrics, and can clearly communicate goals and metrics to your team

Here’s what you will accomplish as a member of our team: 

• Supervise a team of Sales Consultants by developing staff performance and skills via strong leadership, coaching, motivation, and recognition
• Monitor multiple systems to qualify risk and ensure risk is placed with proper carrier
• Monitor all aspects of team performance, including but not limited to, sales performance, customer experience
• Work product quality, efficiency, attendance and compliance with established company and regulatory guidelines
• Identify process and performance deficiencies and recommend course of action to improve sales and resolve operations problems for our team. Implement corrective action as needed
• Ensures individual continuing education requirements are maintained on all Property & Casualty lines of business
• Stay current on latest underwriting guidelines for various carriers and products
• Investigate and resolve escalated customer issues
• Interpret and communicate procedural and regulatory changes to assigned staff
• Compile periodic and ad hoc reports and analyses as required

Experience Requirements:

• P&C or Personal Lines License required
• Education - High School diploma or equivalent; Bachelor’s degree preferred
• Minimum of 3 years in Personal Lines sales, preferably in a call center environment; or equivalent experience in retail sales
• Leadership & supervisory skills, including experience with mentoring and coaching Sales professionals at various levels in their career
• Excellent analytical and statistical skills
• Strong PC and software skills required

Position Location:

Hybrid

Employees who live within a 50-mile radius of a Farmers office will be classified as Hybrid and will be expected to work in-office three days per week.

Work Schedule:

Our priority is to our customers, and we work non-traditional hours to match their needs. You must be available to work shifts as assigned within the hours below; shifts may include evenings, Saturdays, and some holidays.

• Monday-Friday 8am-10:30pm EST
• Saturday 8am-5pm EST

Benefits:

• Farmers offers a competitive salary commensurate with experience, qualifications and location.
• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Tuition Assistance
• For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer

Job Location(s): Hybrid in: Grand Rapids-MI, Warwick-RI, Phoenix-AZ and Dayton-OH

Workplace: Hybrid

Salary Grade: Grade 30 

Hiring Manager: Tiffani C Jackson

Recruiter Name: Allison Berkenpas 

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.