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Field Property Claims Supervisor: Oregon, Washington, Idaho

23936

We are Farmers!

We are… more than just your favorite commercials.  At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers. 

 

Farmers is an award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture!  To learn more about our high-performance culture and open opportunities, check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok. 

 

Workplace: Hybrid ( #LI-Hybrid ) or Remote ( #LI-Remote )

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

Overview of the Role

Supervises and directs the adjustment and administration of claims in an assigned area (involving specialization in or any combination of liability, property, or auto physical damage), participates directly in the adjustment of complex or unusual claims.

A Day in the Life of a Claims Supervisor

  • Conducts case reviews and evaluates Claims Representative performance by continuous review of claims statistics, open and closed file evaluations, reinspection, and observation of activities in the field and office. Reviews the settlement activity of the Field Claims Office or Claims Service Center to ensure sound systems, service, and security. Sets and adjusts claim reserves within authority. Responsible for compliance with published company procedures.
  • Recommends and carries out programs designed to meet the administrative technical training and overall development needs of all assigned personnel. Promotes coordination of Claims and Marketing relationships by instructing agents in methods and procedures of claims handling and by participation in meetings conducted by the Marketing Department. Approves and signs expense accounts for assigned personnel and all payments within authority for allocated adjustment expense on files supervised.
  • Maintains communication with competent specialists (for example, doctors, attorneys, and repair facilities) to insure prompt, economical, and professional handling of all types of claims in assigned area. Promotes safety at all times and complies with safety/ergonomic standards as outlined in relevant company published manuals. Performs other duties as assigned.

Experience Requirements

  • External candidates should have a minimum of three years of prior claims experience.
    • Property claims handling experience, highly preferred.
  • The same time-on-job requirement is preferred for internal candidates.
  • Interview and completion of Claims Leadership Development Program required.
  • Successful completion of technical competency exam.
    • External hires have 90 days to take and pass the exam.

People Leader responsibilities at Farmers include but are not limited to:

Business Focused:

  • Sets clear goals and priorities for team.
  • Assesses talent and manages performance expectations.
  • Coaches team to Farmers# vision and purpose.
  • Oversees and manages continuous improvement and change agility for team.
  • Fosters customer centricity focus.

People Focused:

  • Leads by example; shows respect to employees, acts with integrity and courage.
  • Builds effective relationships with team by facilitating regular conversations.
  • Promotes and drives collaboration within and across business units.
  • Applies inspirational influence and leadership methods to guide employees in accomplishing goals.
  • Manages and mediates conflict constructively among team.

Education Requirements

  • High School diploma or equivalent required.
  • Bachelor's degree preferred.
  • Completion of, or actively pursuing a major insurance designation, or actively pursuing insurance related courses.

Special Skill Requirement

  • Communication Skills
  • Personal Computer Literate
  • Valid driver's license
  • Bondable
  • Bilingual (Spanish and English) candidates will be eligible to earn additional multilingual pay!

Physical Actions

  • Bending, Kneeling, Pulling, Pushing, Sorting, Carrying up to 50 lbs., Climbing, Reaching, Standing, Walking, & Seeing.
  • Speaking (English), Reading (English), Writing (English), & Key entering.

Physical Environment

  • Required job duties are performed in an office environment and may include working in the field.
  • Exposure to some or all of the following environments when in the field: Uncontrolled outside environmental conditions, Excessive noise levels, Chemicals Chemical/Biological conditions, Moving mechanical parts, Areas considered dangerous, Conditions which could affect the respiratory system or skin such as fumes, odors, dust, mists, gases, oils, smoke, soot, or poor ventilation.

Benefits

  • Farmers offers a competitive salary commensurate with experience, qualifications and location.
    o WA Only:  $77,360 - $137,750 
  • Bonus Opportunity (based on Company and Individual Performance)
  • 401(k)
  • Medical
  • Dental
  • Vision
  • Health Savings and Flexible Spending Accounts
  • Life Insurance
  • Paid Time Off
  • Paid Parental Leave
  • Tuition Assistance
  • For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer

 

Job Location(s): Idaho, Oregon, or Washington State

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on InstagramLinkedIn, and TikTok.

Apply now »