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Customer Service Associate Arizona Residents

16189

We are Farmers!

We are… more than just your favorite commercials. We are a passionate, award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture! We are Farmers!

 

Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a position where no two days are alike? We are looking for positive, high-energy professionals who are not just looking for a job, but a meaningful career!

Job Summary

The Customer Service Associate position operates in a virtual claims contact center assisting customers needing to file an insurance claim. Interactions with customers include initiating and explaining the claims process, providing status on existing claims, and providing other services to the customers as needed.

As a Customer Service Associate:

  • You are a member of a diverse team of individuals working together to take care of our customers.
  • You are the first voice our customers hear when they need us the most and will assist in a variety of situations.
  • You take inbound calls from the comfort of your home, and we offer a wide variety of shifts.
  • You are our customers’ first point of contact for claims with their automobiles, homes, motorhomes, and immediate towing with roadside assistance. 
  • You put the customer at ease by explaining the claim process including next steps and expectations.  
  • You will be successfully trained to pay close attention to details and be accurate in your documentation.
  • You are a part of a team working together to encourage and assist each other day in and day out with a supervisor leading the way.

Job Details

Applicants interested in being considered for this role must reside in AZ.

  • Start Date: Jan. 23rd  and Feb. 6th 2023
  • Business Hours of Operation: Our Claims Contact Center is open 7 days per week.  
    • You must be willing to work non-traditional hours including evenings, weekends, and holidays.
  • Paid Training:  6-7 Weeks, Monday – Friday,  9:00am – 5:45pm CST.
  • Location: Fully Remote - AZ

Essential Job Functions

  • Responds to inbound telephone inquiries in a Claims Contact Center.
  • Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds and third parties.
  • Provide customers with an explanation of the claim process.
  • May authorize services such as road side assistance and rental cars.
  • Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims.
  • Ensures all customer interactions are clearly and accurately documented in the claim file.
  • Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks.

Physical Environment

  • This role, whether performed virtually or in an office setting, operates in an open office working environment which will include normal and customary distractions, noise, and interruptions.
  • Sits or stands for extended periods of time, up to a full work shift.
  • Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance.
  • Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction.
  • Visually verifies and reads information.
  • Visually locates material, resources and other objects.
  • Ability to operate a computer for extended periods of time, up to a full work shift.
  • Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Education Requirements

High School diploma or equivalent required.

Experience Requirements

Customer Service Experience preferred.

Special Skill Requirement

  • Strong verbal communication and listening skills.
  • Proficient in English written and verbal communication skills.
  • Assumes personal responsibility for actions.
  • Possesses flexibility to work in a fast paced, dynamic environment.
  • Possesses strong technical aptitude including the ability to master multiple windows simultaneously.

Benefits

  • Farmers offers a competitive salary commensurate with experience, qualifications and location
  • Bonus Opportunity (based on Company and Individual Performance)
  • 401(k)
  • Medical
  • Dental
  • Vision
  • Health Savings and Flexible Spending Accounts
  • Life Insurance
  • Paid Time Off
  • Paid Parental Leave
  • Tuition Assistance
  • For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer

 

Job Location(s): US - AZ - Flagstaff, US - AZ - Kingman, US - AZ - Lake Havasu City, US - AZ - Mesa, US - AZ - Phoenix-Farmers, US - AZ - Prescott, US - AZ - Remote, US - AZ - Scottsdale, US - AZ - Surprise, US - AZ - Tucson, US - AZ - Yuma, US - AZ - Yuma

Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on InstagramLinkedIn, and TikTok.


Nearest Major Market: Flagstaff
Nearest Secondary Market: Sedona

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