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Customer Service Representative - Farmers Workplace Solutions

4669

We are Farmers!

Join a team of diverse professionals at Farmers to acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers named by Training magazine amongst top 10 corporate training units in the world.

Job Summary

  • Call-Center, phone-based communication with internal and external customers about intermediate underwriting guidelines, policies and marketing initiatives to service customer accounts.
  • Utilizes competencies and skills to provide a positive customer experience.

Essential Job Functions

  • Analyze, clarify and resolve intermediate policy and account related questions from internal and external customers.
  • Reviews problems and communicates with appropriate personnel to obtain information when necessary.
  • Responds to customer inquiries through appropriate mediums.
  • Attains performance level standards as outlined in performance objectives.
  • Continues to build personal skill set by participating in in-house or outside insurance / industry related courses / seminars as deemed necessary to expand product / system knowledge.
  • Stays current with relevant product(s).
  • Understands and strives to support organization’s overall strategy.
  • Models Farmers core values.
  • Performs other duties as assigned. 

 

Must be able to work assigned shifts within the following hours of operation: Monday-Friday 7am-8pm. 

 

CORE COMPETENCIES

Business Results – meets individual performance, metrics and goals.

Innovation – identifies and suggests innovative process changes to support business practices.

Communication- above average written and verbal communication skills.

Job Knowledge- intermediate billing, underwriting guidelines and policy processing.

Team Work- accepts feedback when offered to reach full potential and works well with others in addition to incorporating best practices from others.

Physical Actions

Besides some sedentary work, job duties require some or all of the following physical activities: Standing, carrying/lifting up to 10 pounds, seeing and hearing, walking, reaching, pushing and pulling, and speaking, reading, and writing.

Physical Environment

This position is currently being performed virtually due to Covid, but required job duties will return to in-office once office locations are opened. 

Education Requirements

High school diploma or equivalent required. Bachelor’s degree preferred.

Experience Requirements

  • 1 year of customer service experience (including retail, restaurant, hospitality preferred. 
  • Ability to navigate multiple computer systems and applications. 
  • Prior call center experience a plus. 

Special Skill Requirement

Critical Thinking Advanced conflict resolution skills Consistently meeting or exceeding performance measurement goals

Job Location(s): US - IL - Freeport

Want to learn more about our culture & opportunities? Check out farmers.com/careers and be sure to follow us on Instagram and LinkedIn!


Nearest Major Market: Freeport
Nearest Secondary Market: Rockford

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