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Functional Operations Manager

33859

We are Farmers – where ambition meets opportunity.

 

At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us.

 

Join an award-winning,  equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.

 

Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate. Connect with us on Instagram, LinkedIn and TikTok, and let’s build something incredible together!

 

Workplace: Hybrid ( #LI-Hybrid ), Remote ( #LI-Remote )

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

Job Summary

Responsible for ensuring operational implementation of key business priorities. Completes analysis of key operational drivers. Identifies trends and makes recommendations on improvement opportunities. Assists with the planning/implementation of administrative, financial and operational activities for the assigned functional business.

Essential Job Functions

Responsible for planning, implementing and reviewing organizational wide operational activities, practices, procedures and initiatives driving business results. Serves as a liaison between Front Line Leaders and the Site Senior Leadership team to ensure the timely flow of information and iden tification of operational performance drivers. Anticipates organizational needs and partners with business leaders to develop solutions. Tracks and monitors progress of assigned projects, action items and operational direction to ensure strategic execution. Manages the execution and coordination of resources required for successful implementation. Assists Site Senior leadership on the creation of action plans in the areas of quality, customer service and operational effectiveness. Serves as an expert and advisor in operational practices and procedures. Represents the operation while working with outside constituencies on new initiatives and upcoming changes that will impact operations. Collaborates with other departments and outside business partners to ensure that upcoming projects are site specific needs and issues are considered in the recommendations and implementation of those projects. Performs other duties as assigned.

Physical Actions

Job is performed in-person at a Farmers office or virtually at an approved alternative work location. Job may include work performed at field locations. The physical work environment is indoors and climate-controlled with adequate lighting and ventilation. Normal and customary distractions include background noise produced by office equipment and chatter among people, as well as interruptions. Field work performed outdoors may include exposure to weather elements. Frequently sits or stands for prolonged periods of time, up to a full shift. Occasionally moves about the workplace including navigating stairs, ramps, and level or uneven surfaces. Occasionally moves, pushes, pulls, lifts, carries, and places objects or materials weighing up to 50 pounds without assistance. Frequently uses shoulders, arms, hands, and fingers to manipulate equipment, tools, and objects necessary to perform job duties. Frequently performs fine motor tasks such as typing, mousing, or writing, up to a full shift. Occasionally performs movements such as bending, stooping, crouching, kneeling, twisting, and reaching overhead or below the knees. Possesses clear vision, with or without correction, to visually read and verify information. Relies on depth perception and peripheral vision to navigate the work environment visually by identifying barriers, changes in terrain and locating objects. Possesses adequate hearing, with or without correction, to communicate with co-workers, respond promptly to auditory signals or alarms, and discern sounds essential for maintaining safety and productivity in the workplace. Jobs in this category may require regular travel between Farmers offices, alternative work locations, and/or field locations.

Physical Environment

Required job duties are normally performed in a climate- controlled office environment. Includes occasional travel. May be required to work nonstandard hours/shifts.

Education Requirements

High School Diploma or equivalent High school diploma or equivalent required. Bachelor’s degree preferred.

Experience Requirements

  • Experience working with or within insurance agencies
  • Strong interpersonal and stakeholder management skills
  • Ability to influence without direct authority
  • Clear verbal and written communication
  • Understanding of agency models, incentives, and economics
  • Project management and multitasking capabilities
  • CRM and reporting proficiency (Salesforce, Quickbase, etc.)

Special Skill Requirement

Leadership skills Verbal and written communication skills Analytical skills Decision making skills

Benefits

  • Farmers offers a competitive salary commensurate with experience, qualifications and location.
    o CA Only: $91,350 - $154,990
    o CO Only: $85,800 - $133,980 
    o HI/IL/MN/VT Only: $85,800 - $143,550
    o MA Only: $85,800 - $143,550 
  • o MD Only: $85,800 - $143,550
    o DC/NJ/NY/OH Only: $85,800 - $154,990 
             o Albany County, NY/Cleveland, OH: $91,350 - $133,980 
    o WA Only:  $85,800 - $163,125 
  • Bonus Opportunity (based on Company and Individual Performance)
  • 401(k)
  • Medical
  • Dental
  • Vision
  • Health Savings and Flexible Spending Accounts
  • Life Insurance
  • Paid Time Off
  • Paid Parental Leave
  • Tuition Assistance
  • For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer

 

Job Location(s): R_US - United States

 

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

 

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law.  Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

 

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

 

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws. 

 

Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

 

Spokane, WA only:  Residents who prefer not to provide their address click here to submit your resume via email: careers@farmers.com

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