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Head of AI & Automation

29294

We are Farmers!

We are… more than just your favorite commercials.  At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers. 

 

Farmers is an award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture!  To learn more about our high-performance culture and open opportunities, check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok. 

 

Workplace: On-site ( #LI-Onsite ), Hybrid ( #LI-Hybrid ), Remote ( #LI-Remote )

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

Job Summary

The Head of AI & Automation is a pivotal role within Farmers, tasked with driving technological innovation, enhancing operational efficiency, and maintaining a strategic competitive edge across various business units. This position demands a start-up mentality, bringing maturity and scaling to the organization.

 

Key Responsibilities:

 

  • Establish and Lead AI & Automation Department: Pioneer the creation and development of a new AI & Automation department, setting the foundation for future growth and innovation.
  • Drive Technological Innovation: Propel technological advancements and operational efficiencies across the organization.
  • Shape AI Vision: Develop and implement the group's AI vision, fostering an AI-centric culture within the organization.
  • Identify Opportunities: Pinpoint high-value use cases for AI implementation to boost productivity and achieve significant cost savings.
  • Prioritizing and working across the enterprise to identify large transformative initiatives for AI.
  • Help build an execution team to help deliver on these opportunities.
  • Build a robust AI/Automation platform, creating the tools necessary for the team to execute.
  • Select Technologies: Choose appropriate technologies and tools for AI and automation implementations.
  • Governance and Ethics: Establish robust governance frameworks to ensure ethical AI practices are upheld.
  • Team Leadership: Build and lead a high-performing team dedicated to achieving organizational goals.

Essential Job Functions

Lead AI Innovation & Strategy at Farmers Insurance

 

Identify and Prioritize AI Opportunities:

 

  • Identify and prioritize AI opportunities across Farmers Insurance to enhance operational efficiency, customer experience, and risk management.
  • Evaluate and integrate emerging AI tools into internal workflows and software development lifecycle (SDLC) processes.
  • Drive the adoption of AI-powered automation to improve productivity and service delivery within various departments across the enterprise.
  • Enable Organizational AI Adoption: Develop and deliver internal AI training programs tailored to different roles within Farmers Insurance to build AI literacy and skills.
  • Foster AI literacy and evangelize the benefits of AI across the company, ensuring all employees understand the potential and applications of AI in their work.
  • Design and implement organizational change initiatives to drive AI adoption, ensuring smooth transitions and buy-in from all stakeholders.
  • Measure Impact & Continuous Improvement: Define key performance indicators (KPIs) to track the effectiveness of AI initiatives, ensuring they align with Farmers Insurance's strategic goals.
  • Establish feedback loops to continuously refine AI strategies and implementations based on performance data and user feedback.
  • Maintain an AI knowledge repository to promote cross-team knowledge sharing and ensure best practices are disseminated throughout the organization.

Education Requirements

Bachelor’s degree in Computer Science, Engineering, Data Science or related discipline, or equivalent experience required; Master’s degree or MBA preferred.

Experience Requirements

  • Minimum of 8–10 years of professional experience, with at least 5 years in senior roles focused on AI strategy, automation, and digital transformation.
  • Proven track record in delivering enterprise-level AI and automation projects with demonstrable outcomes.
  • Extensive knowledge of AI technologies including Machine Learning, NLP, Predictive Analytics, Generative AI, RPA and IoT.
  • Strong strategic thinking with exceptional project management and leadership capabilities.
  • Deep understanding of communication and change management, talent and skills impact, hands-on experience in AI.
  • Excellent stakeholder engagement skills with the ability to influence and collaborate at the executive level.

Special Skill Requirement

Provide strong technical leadership in AI and ML engineering globally, particularly in areas like NLP, semantic search, summarization, and data-driven product development. Strong background in data architecture, software architecture, and distributed systems, with experience coordinating technical efforts across teams. Proficient in Python, Java, SQL, and other relevant programming languages and tools. Expertise in several areas of automation including workload automation, bid data automation, process automation. 

Benefits

  • Farmers offers a competitive salary commensurate with experience, qualifications and location.
  • Bonus Opportunity (based on Company and Individual Performance)
  • 401(k)
  • Medical
  • Dental
  • Vision
  • Health Savings and Flexible Spending Accounts
  • Life Insurance
  • Paid Time Off
  • Paid Parental Leave
  • Tuition Assistance
  • For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer

 

Job Location(s): R_US - United States

 

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

 

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law.  Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

 

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws. 

 

Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

Apply now »