Head of Business Transformation

Job Summary

Reporting to the SVP Business Transformation, the Head of Business Transformation uses its enterprise experience to drive superior results in our most critical initiatives.  This role centers on value creation within any and all lines of business, departments, and functions as the catalyst to drive business outcomes.

Essential Job Functions

As part of the broader Strategy and Execution Team, this Head of Business Transformation will start by focusing specifically on the transformation of our Agent Experience and maximizing their opportunities for meaningful growth.  Understanding the behaviors and tactics of an exclusive agent is critical to ideation of new solutions that can change the way we do business. 

The Head of Business Transformation will be responsible to:

• Act as the primary strategic business leader of projects, ensuring fully documented scope, and key milestones.
• Enable full collaboration with all project stakeholders and participants, ensuring successful completion of project responsibilities.
• Work directly with senior organizational leaders to establish Personal Lines business project direction, progress and success.  Interact and report out to the project Steering Committee on a scheduled basis.

Critical Functions

• Lead the Agency Experience, sales process economics, agent panels and agency visits across the enterprise projects to drive sustainable profitability through the execution of strategic initiatives.  Critical role of ensuring agent experience is appropriately treated as a crucial component of Strategic Initiatives and is represented and considered in our work.
• Understand the agency owner/entrepreneurial mindset; driving difficult conversations, understanding & communicating tradeoffs, has deep knowledge/ experience in all critical areas of Insurance(distribution, product, ops, IT, claims) to ask the right questions and bring forward any inefficiencies/inconsistencies.
• Lead value-stream / product-oriented delivery, ensure backlog aligns to business outcomes. Deliver top AX initiatives with measurable adoption and impact.
• Collaborate with key stakeholders across the enterprise to prioritize, understand strategic trade-offs and deliver an enterprise plan for delivery.
• Introduce strategic leadership and oversight within a collaborative relationship between all pertinent business units, including IT, Distribution, Product, Finance, Actuarial, Underwriting, Service Ops, Claims. Must be able to fully understand and balance business and system needs, chart course for successful modernization, while balancing IT requirement and cost.

Experience Requirements

• Bachelor’s degree and/or 15+ years of experience.
• An illustrated history of applying modern KPIs and measures to critical business objectives.
• Must bring experience within a P&C distribution organization.