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Head of Claims Training

31841

We are Farmers!

We are… more than just your favorite commercials.  At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers. 

 

Farmers is an award winning, equal opportunity employer, committed to the strength of an inclusive workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture!  To learn more about our high-performance culture and open opportunities, check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok. 

 

Workplace: On-site ( #LI-Onsite ), Hybrid ( #LI-Hybrid ), Remote ( #LI-Remote )

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

Job Summary

This role is responsible for shaping the strategic direction of Claims training and development to ensure accurate, timely, and compliant outcomes while optimizing expense structures. The leader will drive initiatives that align people, technology, and learning programs with our vision of positioning Claims as an industry benchmark for quality and efficiency.

Essential Job Functions

This position requires a visionary, strategic leader who can integrate innovation with operational excellence to elevate Claims performance and talent development.

  • Leading the design and delivery of training programs that build technical mastery and leadership capabilities across the Claims organization including FBS (Farmers Business Services) staff.
  • Overseeing systems and processes that enable scalable, high-impact content creation and delivery.
  • Leveraging AI and innovative technologies to enhance onboarding, proficiency, and retention, while fostering superior customer experiences and high employee engagement.
  • Develop and implement innovative training strategies to strengthen technical expertise and leadership capabilities across Claims and Claims FBS staff. Identify critical skill gaps and design tailored learning paths that foster career growth and organizational excellence.
  • Optimize vendor partnerships to ensure cost-effectiveness and high-quality outcomes. Establish robust frameworks to integrate vendor solutions with homegrown learning content, aligning with operational needs and strategic objectives.
  • Provide visionary leadership to drive transformation initiatives and align strategies with enterprise goals. Collaborate with senior executives to execute business priorities seamlessly. Champion AI integration and technology adoption to enhance accuracy, efficiency, customer experience, and employee engagement.
  • Lead the evolution of Claims training in alignment with enterprise objectives, ensuring consistency across all lines of business. Partner with the University of Farmers to deliver impactful leadership development programs that accelerate career growth and build a pipeline of proficient Claims professionals.
  • Advance operational efficiency and superior outcomes through collaboration with technology teams to implement AI-enabled solutions that optimize workflows for frontline staff and customers. Position the organization as an industry leader in quality outcomes and expense management.
  • Leverage this role as a platform for executive development, providing exposure to strategic planning and high-level decision-making to strengthen leadership capabilities across the organization.

Experience Requirements

  • Minimum of 5 years in Learning & Development or Human Resources, with 5+ years in people leadership roles.
  • Proven track record in leading large-scale transformation initiatives; strong background in P&C Claims, training, and organizational development.

Education Requirements

  • Bachelor’s degree, preference to Business Administration, Organizational Development, or Human Resources; Master’s degree or MBA preferred.

Special Skill Requirement

  • Expertise in negotiating contracts and managing vendor relationships to meet organizational objectives.
  • Proficient in designing innovative training programs and creating engaging, effective learning materials.
  • Skilled in identifying upskilling opportunities and developing tailored learning paths to support career growth.
  • Deep understanding of adult learning methodologies and experience in building comprehensive learning curricula.
  • Knowledge of emerging technologies and modern content delivery methods to enhance learning experiences.
  • Strong ability to manage partnerships with exchanges and management companies to support strategic goals.

Additional Qualification

  • Excellent interpersonal, coaching and communication skills (written and verbal)
  • Advanced presentation skills
  • Critical and consequential thinking skills
  • Multitasking and time management skills
  • Project Management skills
  • Change Management skills
  • ADKAR/DiSC facilitation
  • Strong analytical and problem solving skills
  • Ability to make sound business decisions within the scope of the job
  • Ability to display influential leadership

 

This role requires up to 25% travel to support in-person training delivery, vendor and partner engagements, team development activities, and cross-site initiatives. Travel may include visits to operational centers, vendor locations, or corporate offices and will be planned in alignment with business priorities and team needs.

Physical Actions

This role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions. Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. /= Listens to, interprets, and differentiates auditory information (example others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to continuously operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Benefits

  • Farmers offers a competitive salary commensurate with experience, qualifications and location.
    o o Target Base Salary: $200,000 - $225,000
  • Medical
  • Dental
  • Vision
  • Health Savings and Flexible Spending Accounts
  • Life Insurance
  • Paid Time Off
  • For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer

 

Job Location(s): R_US - United States, US - AZ - Phoenix, US - CA - WdlndHills-6301, US - CA - WdlndHills-6303, US - CA - Woodland Hills, US - KS - Kansas City, US - MI - Grand Rapids, US - MO - Kansas City

 

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

 

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law.  Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

 

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

 

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws. 

 

Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

 

Spokane, WA only:  Residents who prefer not to provide their address click here to submit your resume via email: careers@farmers.com

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