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Head of Network Platforms

26875

We are Farmers!

We are… more than just your favorite commercials.  At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers. 

 

Farmers is an award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture!  To learn more about our high-performance culture and open opportunities, check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok. 

 

Workplace: On-site ( #LI-Onsite ), Hybrid ( #LI-Hybrid ), Remote ( #LI-Remote )

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

Job Summary

This role is responsible for all network, telecom, audio visual & collaboration platforms across Farmers Insurance, along with Incident prevention & incident response for these platforms. This role is tasked with managing the health of our critical platforms by ensuring the Service Level Agreements are met with our key vendors such as British Telecom, Cisco, Zurich, WWT & DXC.

Essential Job Functions

  1. Manage business and IT stakeholders for the daily operational quality of Farmers network, telecom and collaboration platforms
  2. Ensure platforms are operating at the service level with all vendors (24/7, Verint, NICE, Cisco, Mutare, Microcall)
  3. Provide leadership in the area of business case development on strategic and transformation programs. For example: a. build collaboration roadmap between Farmers and Zurich our Contingent supplier, b. Design the interoperability solution for our collaboration platforms c. Innovative upgrades to our platforms to protect our critical assets
  4. Provide leadership on all incident responses for all severity relating to the platforms
  5. Provide thought leadership on how to move our telephony platform to the cloud
  6. Align with Zurich and implement industry standard monitoring capabilities across our network and telco landscape.

Education Requirements

Bachelor's degree preferred.

Experience Requirements

This role should have at least 10 years of experience in the Network, Telecom and Collaboration field and at least 5 years as a senior leader. The expectation of this role is extensive networking, telco and collaboration toolset background knowledge to cover all areas of the field. Technical skills align with the needed knowledge. This role will not be hands-on but requires the technical aptitude to understand and drive the day to day operational activities and the transformation roadmaps for network, telco & collaboration.

Benefits

  • Farmers offers a competitive salary commensurate with experience, qualifications and location.
  • Bonus Opportunity (based on Company and Individual Performance)
  • 401(k)
  • Medical
  • Dental
  • Vision
  • Health Savings and Flexible Spending Accounts
  • Life Insurance
  • Paid Time Off
  • Paid Parental Leave
  • Tuition Assistance
  • For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer

 

Job Location(s): R_US - United States

 

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

 

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law.  Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

 

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws. 

 

Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

Apply now »