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Head of Property Claims

30071

We are Farmers!

We are… more than just your favorite commercials.  At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers. 

 

Farmers is an award winning, equal opportunity employer, committed to the strength of an inclusive workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture!  To learn more about our high-performance culture and open opportunities, check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok. 

 

Workplace: On-site ( #LI-Onsite ), Hybrid ( #LI-Hybrid ), Remote ( #LI-Remote )

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

Job Summary

The Head of Property Claims is accountable for the overall strategic direction, leadership and management of Property Claims including field operations, centralized/inside operations, speciality, commercial and catastrophe claims for both property and auto lines. This position requires significant influence across all claims lines of business and is responsible for Farmers and Foremost catastrophe response across the entire US. This person will drive national business strategy responsible for performance in Property Claims regarding litigation, customer experience, quality, property perils, compliance and human capital and will collaborate with wide range of stakeholders and the broader claims organization to develop and prioritize initiatives and timely execution of business priorities.

 

Essential Job Functions

  • Accountable for all Property financial results (LAE) and indemnity.
  • Defines the Property strategy in context of the overall Claims and enterprise strategies and in alignment with legal and regulatory requirements.
  • Collaborates with Product, Distribution, Underwriting and Pricing to support the execution of enterprise goals.
  • Leverages data and analytics to improve claims performance.
  • Acts as escalation point and decision maker on large cases, case strategies and portfolio management.
  • Oversees the development of best practices for vendor selection and integration.  Accountable for direct contract negotiation and execution of national program vendors.
  • Supports the development, communication, and implementation of effective operating strategies to drive quality claim resolution and process improvement.
  • Talent management - Develop leaders that can assume key roles and responsibilities in the Farmers.
  • Oversees organization restructures, selection, evaluation, compensation, transfer and termination of personnel in consultation with Sr. HRBP.

Additional Qualifications

  • Able to function with complete integrity at all levels of the organization
  • Strong relationship management with the ability to build credibility and influence with senior leaders
  • Sharp and enhanced understanding of multi-line interdependency of claims lines of business
  • Critical and consequential thinking
  • Strong analytical and problem-solving skills
  • Excellent interpersonal skills with the ability to build relationships both internally and externally
  • Ability to make sound business decisions with the scope of the job
  • Ability to handle multiple projects simultaneously while meeting deadlines
  • Excellent written and verbal communication are essential, advanced presentation skills

Experience Requirements

  • Minimum 15 years experience, focused on complex claims management, change leadership, operational and strategy deployment experience.
  • Extensive technical claims knowledge (policies, coverage, regulations, claims processing) and proven ability to understand critical drivers within the claims organization. 

Education Requirements

  • Minimum 4 year college degree.

Physical Actions

This role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions. Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. /= Listens to, interprets, and differentiates auditory information (example others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to continuously operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Benefits

  • Farmers offers a competitive salary commensurate with experience, qualifications and location.
  • Bonus Opportunity (based on Company and Individual Performance)
  • 401(k)
  • Medical
  • Dental
  • Vision
  • Health Savings and Flexible Spending Accounts
  • Life Insurance
  • Paid Time Off
  • Paid Parental Leave
  • Tuition Assistance
  • For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer

 

Job Location(s): R_US - United States, US - AZ - Phoenix, US - CA - WdlndHills-6303, US - KS - Kansas City, US - MI - Grand Rapids

 

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

 

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law.  Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

 

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

 

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws. 

 

Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

 

Spokane, WA only:  Residents who prefer not to provide their address click here to submit your resume via email: careers@farmers.com

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