Information Delivery Manager

Job Summary

Essential Job Functions

• Supervises, guides, coaches, and manages the performance of direct reports. Delivers regular feedback and supports professional development. Relies on emerging skill in employee engagement to promote a high-performance culture where excellence is standard and innovation is actively encouraged.
• Leads discussions with cross-functional business partners and teams to understand and collaborate on complex business objectives. Influences solution strategies and outcomes by leveraging in-depth knowledge of the business. Uses practical experience in data management or analysis to provide insights that support decision-making.
• Facilitates adoption of insights delivery solution among business partners, including reporting, guided analytics, self-service, embedded, augmented, and data as a service capability. Manages collection of data from a variety of sources and integration and transformation of disparate datasets to create cohesive datasets for reports and dashboards.
• Manages assessment of data quality and application of data hygiene techniques to ensure accuracy and consistency. Supports data reliability by managing quality checks, documentation of data processes, and collaboration with more experienced analysts for peer review and data validation as needed.
• Coordinates with cross- functional technical teams including data governance, IT, data engineers and others to ensure data integrity and optimize data pipelines. Identifies data quality issues and collaborates to resolve them.
• Builds or manages a team that builds reports or business intelligence dashboards, guided analytics, embedded, augmented, and data as a service capabilities or uses the output of reports created by others.
• Manages thorough and robust exploratory data analysis (EDA).
• Stays informed about emerging reporting and data visualization methodologies, tools, and best practices. Applies knowledge and continuous learning to improve the quality of own work and the work of others on the team. May informally mentor or train less experienced team members to support their work quality and peer learning. Actively seeks feedback from more experienced decision science analysts and engages in professional development opportunities to enhance skills and contribute effectively to team and business unit objectives. Performs other duties as assigned.

Experience Requirements

• Minimum seven years of work experience required in data analysis, statistical or mathematical modeling, or related.
• Experience in a people leader or management role preferred.
• Experience in insurance industry preferred.

Education Requirements

• High School Diploma or equivalent required.
• Bachelors degree preferred in data science, statistics, mathematics, business analytics or similar.
• Equivalent work experience may be considered in lieu of degree.

Additional Qualifications

• Strong verbal communication and listening skills.
• Strong storytelling skills with ability to communicate complex data insights clearly to technical and non-technical audiences.
• Demonstrated written communication skills.
• Demonstrated analytical skills.
• Able to craft strategic business plans and translate them into actionable steps for direct reports and indirect teams across one to two business domains.
• Demonstrated ability to drive strategic enablement.
• Demonstrated problem solving skills.
• Effective interpersonal skills.
• Ability to influence internal and/or external constituents.
• Seeks to acquire knowledge in area of specialty.
• Demonstrated time management and priority setting skills.
• Able to handle shifting priorities.
• Possesses strong technical aptitude.
• Proficient in Microsoft Office suite.
• In-depth knowledge of data delivery, manipulation tools (example SQL, Snowflake), and data visualization tools (example, Tableau, Power BI).
•  Able to adapt quickly to new technologies.
• Develops and delivers effective presentations.
• Effectively coaches and delivers constructive feedback.

Physical Actions

Job is performed in-person at a Farmers office or virtually at an approved alternative work location. The physical work environment is indoors and climate-controlled with adequate lighting and ventilation. Normal and customary distractions include background noise produced by office equipment and chatter among people, as well as interruptions. Frequently sits for prolonged periods of time, up to a full shift. Occasionally moves about the workplace including, navigating stairs, ramps, and level or uneven surfaces. Occasionally moves, pushes, pulls, lifts, carries, and/or places objects or materials weighing up to 25 pounds without assistance. Frequently uses shoulders, arms, hands, and fingers to manipulate equipment, tools, and objects necessary to perform job duties. Frequently performs fine motor tasks such as typing, mousing, or writing, up to a full shift. Rarely performs movements such as bending, stooping, crouching, kneeling, twisting, and reaching overhead or below the knees. Possesses clear vision, with or without correction, to visually read and verify information. Relies on depth perception and peripheral vision to navigate the work environment visually by identifying barriers, changes in terrain and locating objects. Possesses adequate hearing, with or without correction, to communicate with co-workers, respond promptly to auditory signals or alarms, and discern sounds essential for maintaining safety and productivity in the workplace. Jobs in this category require rare, if any, travel.