Customer Service Representative (Farmers Direct Services) - Bilingual

Start Date - August 8th for non-licensed & August 29th for already licensed in P&C or PL

Training is approximately 3-4 months long. Once training concludes, there may be an opportunity to move into a bilingual role that offers an additional 5% of base pay.

Farmers Direct Services has the pleasure of making our customers smarter about insurance! We are licensed agents and we spend time with our customers helping them understand their insurance; identify gaps in their coverage; we get to upsell; cross sell and RETAIN customers. We act as an extension of our agents beyond regular business hours to provide additional support. Some of our common transactions include,

- Billing Questions / Payments
- Policy Changes
- Rate Changes
- Discounts
- Farmers.com/Mobile app Support

As a Customer Service Representative with a direct line to our customers, you will be empowered to proactively share knowledge and provide a positive customer experience. You’ll help Farmers accomplish our company mission every day.

You’ll thrive in this position if you have:

• Excellent customer focus with an understanding of how to adapt to each customer while focusing on the outcome to solve their problems efficiently with low customer effort. This role is not scripted, and is has a consultative approach to help the customer.

• The ability to multi-task, working proficiently while conversing on the phone, searching information, reading, typing, and quickly picking up new technology.

• A preference to working in an ever-changing, fast-paced, contact center environment where you can effectively manage time and exhibit reliability and dependability in attendance.

• Emotional resiliency to manage feelings and find positive aspects in most situations.

Here’s what you will accomplish as a member of our team:

• Build effective communication skills to deliver insurance and eligibility information, solutions and initiatives that provide a positive customer experience to internal and external customers.

• Hold expert knowledge of company products, services and strategies across multiple lines of insurance.

• Use technology and learning resources to deliver efficient problem resolution.

• Proactively share knowledge to reduce customer effort.

Education - High School diploma or equivalent.  Four year college degree preferred.  Completion of required additional training.

Experience - Minimum 1-3 years providing consultative service support in a complex environment.

Intermediate computer skills including: Microsoft Office (Word, Excel and Outlook), and the ability to learn and navigate multiple technology platforms while interacting with customers.

We will help you through our virtual paid training! This position will require a Personal Lines or Property and Casualty license. You must pass a licensing exam within a designated number of attempts and have the ability to become licensed in all applicable states. Farmers Insurance will provide the study and training environment to assist you with the licensing exam.

Check out more about what a day is like here!

Position Location:

Remote at this time 

 Work Schedule:

Hours of operation are Monday-Friday 7 a.m. to 8 p.m. and Saturday-Sunday 8 a.m. to 8 p.m. CDT. Our shifts are non-traditional and include late nights and weekends. A majority of our schedules are 10 hour shifts, 4 days a week, so that we can best support our customers and maintain a work-life balance. Flexibility with hours is required.