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Customer Service Representative (Farmers Direct Services) - Bilingual

12965

We are Farmers!

We are… more than just your favorite commercials. We are a passionate, award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture! We are Farmers!

 

Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a position where no two days are alike? We are looking for positive, high-energy professionals who are not just looking for a job, but a meaningful career!

 

Job Summary

Start Date - August 8th for non-licensed & August 29th for already licensed in P&C or PL

Training is approximately 3-4 months long. Once training concludes, there may be an opportunity to move into a bilingual role that offers an additional 5% of base pay.

Farmers Direct Services has the pleasure of making our customers smarter about insurance! We are licensed agents and we spend time with our customers helping them understand their insurance; identify gaps in their coverage; we get to upsell; cross sell and RETAIN customers. We act as an extension of our agents beyond regular business hours to provide additional support. Some of our common transactions include,

- Billing Questions / Payments
- Policy Changes
- Rate Changes
- Discounts
- Farmers.com/Mobile app Support

As a Customer Service Representative with a direct line to our customers, you will be empowered to proactively share knowledge and provide a positive customer experience. You’ll help Farmers accomplish our company mission every day.

You’ll thrive in this position if you have:

  • Excellent customer focus with an understanding of how to adapt to each customer while focusing on the outcome to solve their problems efficiently with low customer effort. This role is not scripted, and is has a consultative approach to help the customer.
  • The ability to multi-task, working proficiently while conversing on the phone, searching information, reading, typing, and quickly picking up new technology.
  • A preference to working in an ever-changing, fast-paced, contact center environment where you can effectively manage time and exhibit reliability and dependability in attendance.
  • Emotional resiliency to manage feelings and find positive aspects in most situations.

 

Here’s what you will accomplish as a member of our team:

  • Build effective communication skills to deliver insurance and eligibility information, solutions and initiatives that provide a positive customer experience to internal and external customers.
  • Hold expert knowledge of company products, services and strategies across multiple lines of insurance.
  • Use technology and learning resources to deliver efficient problem resolution.
  • Proactively share knowledge to reduce customer effort.

Experience & Education

Education - High School diploma or equivalent.  Four year college degree preferred.  Completion of required additional training.

Experience - Minimum 1-3 years providing consultative service support in a complex environment.

Intermediate computer skills including: Microsoft Office (Word, Excel and Outlook), and the ability to learn and navigate multiple technology platforms while interacting with customers.

 

We will help you through our virtual paid training! This position will require a Personal Lines or Property and Casualty license. You must pass a licensing exam within a designated number of attempts and have the ability to become licensed in all applicable states. Farmers Insurance will provide the study and training environment to assist you with the licensing exam.

 

Check out more about what a day is like here!

 

Position Location:

Remote at this time 

 Work Schedule:

Hours of operation are Monday-Friday 7 a.m. to 8 p.m. and Saturday-Sunday 8 a.m. to 8 p.m. CDT. Our shifts are non-traditional and include late nights and weekends. A majority of our schedules are 10 hour shifts, 4 days a week, so that we can best support our customers and maintain a work-life balance. Flexibility with hours is required.

 

Benefits:

Medical & Prescription Insurance

Dental Insurance

Vision Insurance

401(k)

Regular work-from-home options maybe become available in the future

Wellness Programs

Tuition Assistance

Paid Time Off

Causal work environment

Community involvement 

Paid parental leave

Access to networking and support through our  Employee Resource Groups

Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.

Special Skill Requirement

- Critical Thinking - Advanced conflict resolution skills - Consistently meeting or exceeding performance measurement goals

Physical Actions

Besides some sedentary work, job duties require some or all of the following physical activities: Standing, carrying/lifting up to 10 pounds, seeing and hearing, walking, reaching, pushing and pulling, and speaking, reading, and writing.

Physical Environment

Required job duties are normally performed in a climate- controlled office environment

Job Location(s): US - KS - Kansas City, US - MO - Bridgeton, US - MO - Cape Girardeau, US - MO - Chesterfield, US - MO - Independence, US - MO - Jefferson City, US - MO - KansasCty-104th, US - MO - KansasCty-Holme, US - MO - KansasCty-Walnt, US - MO - Lee's Summit, US - MO - O' Fallon, US - MO - Saint Charles, US - MO - Sprgfld-Kingsly, US - MO - Springfield, US - MO - St. Joseph, US - MO - StLouis-Ball, US - MO - StLouis-Olive, US - MO - StLouis-W Port, US - MO - StLous-DesPeres, US - MO - StLous-Geyer, US - KS - Olathe-118th Tc, US - TX - Austin-LngVista, US - IN - Indinps-9100Key, US - IN - Indinps-9505Del, US - IN - Indinps-9555Del, US - IN - Indinps-Allison, US - IN - Indinps-Counsel, US - IN - Indinps-Illnois, US - IN - Indinps-Keyston, US - IN - Indinps-W74th, US - KS - Lawrence, US - KS - Manhattan, US - KS - OC1-17000 W 119, US - KS - OC2-16850 W 119, US - KS - OC3-S Ridgeview, US - KS - OverPk-11600Col, US - KS - OverPk-11880Col, US - KS - OverPk-7045 Col, US - KS - OverPk-Barkley, US - KS - OverldPk-Cody, US - KS - OverldPk-Lowell, US - KS - Shawnee, US - KS - Topeka, US - KS - Wichita, US - TX - Addison, US - TX - Amarillo, US - TX - Arlington-2201, US - TX - Arlington-Lamar, US - TX - Austin-BrodieLn, US - TX - Austin-Director, US - TX - Austin-E 6th St, US - TX - Austin-GrtHills, US - TX - Austin-Interegl, US - TX - Beaumont, US - TX - College Station, US - TX - Corpus Christi, US - TX - Cypress, US - TX - Dallas-DallasPy, US - TX - Dallas-Greenway, US - TX - Dallas-Merit Dr, US - TX - Dallas-Quorum, US - TX - Dallas-RossAve, US - TX - Edinburg, US - TX - El Paso, US - TX - Grand Prarie, US - TX - Houstn-10343SHt, US - TX - Houstn-11700, US - TX - Houstn-2000SHtn, US - TX - Houstn-363NSHtn, US - TX - Houstn-CityWest, US - TX - Houstn-Eldridge, US - TX - Houstn-KatyFrwy, US - TX - Houstn-Richmond, US - TX - Irving, US - TX - Lewisville, US - TX - Lewisville-1945, US - TX - Longview, US - TX - Longview-Mrshll, US - TX - Lubbock, US - TX - Lufkin, US - TX - McAllen, US - TX - McAllen-S 10th, US - TX - Midland, US - TX - Plano, US - TX - Plano-DallasPy, US - TX - Plano-Intl., US - TX - Round Rock, US - TX - SnAnto-1100NWLp, US - TX - SnAnto-4801NWLp, US - TX - SnAnto-Convent, US - TX - SnAnto-H10Wst, US - TX - SnAnto-ShriAn, US - TX - Stafford-Kirkwood, US - TX - Victoria, US - TX - Waco

Want to learn more about our culture & opportunities? Check out farmers.com/careers and be sure to follow us on Instagram and LinkedIn!


Nearest Major Market: Kansas City

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