Customer Service Representative (Farmers Direct Services) - Bilingual
We are Farmers!
We are… more than just your favorite commercials. We are a passionate, award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture! We are Farmers!
Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a position where no two days are alike? We are looking for positive, high-energy professionals who are not just looking for a job, but a meaningful career!
Job Summary
Start Date - August 8th for non-licensed & August 29th for already licensed in P&C or PL Training is approximately 3-4 months long. Once training concludes, there may be an opportunity to move into a bilingual role that offers an additional 5% of base pay. Farmers Direct Services has the pleasure of making our customers smarter about insurance! We are licensed agents and we spend time with our customers helping them understand their insurance; identify gaps in their coverage; we get to upsell; cross sell and RETAIN customers. We act as an extension of our agents beyond regular business hours to provide additional support. Some of our common transactions include, - Billing Questions / Payments As a Customer Service Representative with a direct line to our customers, you will be empowered to proactively share knowledge and provide a positive customer experience. You’ll help Farmers accomplish our company mission every day. |
You’ll thrive in this position if you have: |
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Here’s what you will accomplish as a member of our team: |
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Experience & Education
Education - High School diploma or equivalent. Four year college degree preferred. Completion of required additional training. |
Experience - Minimum 1-3 years providing consultative service support in a complex environment. |
Intermediate computer skills including: Microsoft Office (Word, Excel and Outlook), and the ability to learn and navigate multiple technology platforms while interacting with customers. |
We will help you through our virtual paid training! This position will require a Personal Lines or Property and Casualty license. You must pass a licensing exam within a designated number of attempts and have the ability to become licensed in all applicable states. Farmers Insurance will provide the study and training environment to assist you with the licensing exam. |
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Position Location: |
Remote at this time |
Work Schedule: |
Hours of operation are Monday-Friday 7 a.m. to 8 p.m. and Saturday-Sunday 8 a.m. to 8 p.m. CDT. Our shifts are non-traditional and include late nights and weekends. A majority of our schedules are 10 hour shifts, 4 days a week, so that we can best support our customers and maintain a work-life balance. Flexibility with hours is required. |
Benefits:
Medical & Prescription Insurance
Dental Insurance
Vision Insurance
401(k)
Regular work-from-home options maybe become available in the future
Wellness Programs
Tuition Assistance
Paid Time Off
Causal work environment
Community involvement
Paid parental leave
Access to networking and support through our Employee Resource Groups
Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.
Special Skill Requirement
Physical Actions
Physical Environment
Job Location(s): US - KS - Kansas City, US - MO - Bridgeton, US - MO - Cape Girardeau, US - MO - Chesterfield, US - MO - Independence, US - MO - Jefferson City, US - MO - KansasCty-104th, US - MO - KansasCty-Holme, US - MO - KansasCty-Walnt, US - MO - Lee's Summit, US - MO - O' Fallon, US - MO - Saint Charles, US - MO - Sprgfld-Kingsly, US - MO - Springfield, US - MO - St. Joseph, US - MO - StLouis-Ball, US - MO - StLouis-Olive, US - MO - StLouis-W Port, US - MO - StLous-DesPeres, US - MO - StLous-Geyer, US - KS - Olathe-118th Tc, US - TX - Austin-LngVista, US - IN - Indinps-9100Key, US - IN - Indinps-9505Del, US - IN - Indinps-9555Del, US - IN - Indinps-Allison, US - IN - Indinps-Counsel, US - IN - Indinps-Illnois, US - IN - Indinps-Keyston, US - IN - Indinps-W74th, US - KS - Lawrence, US - KS - Manhattan, US - KS - OC1-17000 W 119, US - KS - OC2-16850 W 119, US - KS - OC3-S Ridgeview, US - KS - OverPk-11600Col, US - KS - OverPk-11880Col, US - KS - OverPk-7045 Col, US - KS - OverPk-Barkley, US - KS - OverldPk-Cody, US - KS - OverldPk-Lowell, US - KS - Shawnee, US - KS - Topeka, US - KS - Wichita, US - TX - Addison, US - TX - Amarillo, US - TX - Arlington-2201, US - TX - Arlington-Lamar, US - TX - Austin-BrodieLn, US - TX - Austin-Director, US - TX - Austin-E 6th St, US - TX - Austin-GrtHills, US - TX - Austin-Interegl, US - TX - Beaumont, US - TX - College Station, US - TX - Corpus Christi, US - TX - Cypress, US - TX - Dallas-DallasPy, US - TX - Dallas-Greenway, US - TX - Dallas-Merit Dr, US - TX - Dallas-Quorum, US - TX - Dallas-RossAve, US - TX - Edinburg, US - TX - El Paso, US - TX - Grand Prarie, US - TX - Houstn-10343SHt, US - TX - Houstn-11700, US - TX - Houstn-2000SHtn, US - TX - Houstn-363NSHtn, US - TX - Houstn-CityWest, US - TX - Houstn-Eldridge, US - TX - Houstn-KatyFrwy, US - TX - Houstn-Richmond, US - TX - Irving, US - TX - Lewisville, US - TX - Lewisville-1945, US - TX - Longview, US - TX - Longview-Mrshll, US - TX - Lubbock, US - TX - Lufkin, US - TX - McAllen, US - TX - McAllen-S 10th, US - TX - Midland, US - TX - Plano, US - TX - Plano-DallasPy, US - TX - Plano-Intl., US - TX - Round Rock, US - TX - SnAnto-1100NWLp, US - TX - SnAnto-4801NWLp, US - TX - SnAnto-Convent, US - TX - SnAnto-H10Wst, US - TX - SnAnto-ShriAn, US - TX - Stafford-Kirkwood, US - TX - Victoria, US - TX - Waco
Want to learn more about our culture & opportunities? Check out farmers.com/careers and be sure to follow us on Instagram and LinkedIn!
Nearest Major Market: Kansas City