Direct Sales Manager

Job Summary

• This position manages a direct sales team to sell multi-line insurance products to prospective customers, primarily through inbound calls.
• The role leads day-to-day operations and holds team members accountable to the organizations objectives, initatives, and processes.

Essential Job Functions

• Monitors teams daily, weekly, and monthly performance, including sales performance, customer experience, quality, efficiency, and compliance with established company and regulatory guidelines through active call listening, side-by-sides, and one-on-one coaching.
• Recommends courses of action to address performance deficiencies.
• Works with manager to create and implements sales and operational plans to constantly improve team performance and develop individual team members skillsets.
• Accountable for ensuring team members meet individual and team performance goals.
• Implements performance management, including corrective action, when applicable.
• Informs leadership of team performance.
• Manages daily operations of team, including all aspects of timecards (including work schedules, lunches, and breaks) and confirms appropriate system access.
• Communicates company strategies related to products and philosophies to team members an ensures teams understanding.
• Works with manager to investigates and resolves escalated customer issues in a timely manner.
• Performs other duties as assigned.

Physical Actions

• Job is performed in-person at a Farmers office or virtually at an approved alternative work location.
• The physical work environment is indoors and climate-controlled with adequate lighting and ventilation.
• Normal and customary distractions include background noise produced by office equipment and chatter among people, as well as interruptions.
• Frequently sits for prolonged periods of time, up to a full shift.
• Occasionally moves about the workplace including, navigating stairs, ramps, and level or uneven surfaces.
• Occasionally moves, pushes, pulls, lifts, carries, and/or places objects or materials weighing up to 25 pounds without assistance.
• Frequently uses shoulders, arms, hands, and fingers to manipulate equipment, tools, and objects necessary to perform job duties.
• Frequently performs fine motor tasks such as typing, mousing, or writing, up to a full shift.
• Rarely performs movements such as bending, stooping, crouching, kneeling, twisting, and reaching overhead or below the knees.
• Possesses clear vision, with or without correction, to visually read and verify information.
• Relies on depth perception and peripheral vision to navigate the work environment visually by identifying barriers, changes in terrain and locating objects.
• Possesses adequate hearing, with or without correction, to communicate with co-workers, respond promptly to auditory signals or alarms, and discern sounds essential for maintaining safety and productivity in the workplace.
• Jobs in this category require rare, if any, travel.

Education Requirements

• High School Diploma or equivalent required.
• Bachelors degree preferred.
• Property & Casualty insurance license required upon hire.

Experience Requirements

• Minimum five years of sales and call center experience required, preferably in direct sales.
• People leadership experience preferred.

Additional Qualification

• Demonstrates excellent judgment and decision making skills.
• Effective interpersonal skills.
• Ability to influence internal and/or external constituents.
• Seeks to acquire knowledge in area of specialty.
• Ability to inspire and develop staff.
• Ability to coach others in selling techniques.
• Demonstrated problem solving skills.
• Possesses strong technical aptitude.