Lead UX Designer - Business Insurance

Job Summary

This position leads creation of user-centered design solutions that drive business success and user satisfaction. The role serves as a subject matter resource in user experience to guide teams and ensure designs align with business objectives and user needs. The position manages the entire design lifecycle from research to implementation while optimizing user interactions at every stage. The role performs more complex design work to lead development and maintenance of design systems that prioritize consistency, quality, and functionality across products. The position manages performance of direct reports, owns the outcomes of multiple projects, delivers on design plans and priorities, and enables design team effectiveness.

What You'll Do

• Leads research efforts through contextual interviews, surveys, A/B tests, usability activities, data analysis, and competitive evaluations to understand user behaviors, motivations, and pain points. Guides research teams to define the target audience and product purpose. Validates design decisions based on research outcomes while identifying data gaps and collecting missing information. Analyzes findings to drive informed recommendations that support teams and enhance the user experience.
• Develops sophisticated design concepts that align with user research and business requirements. Creates wireframes, mockups, high-fidelity designs, and prototypes to explore and communicate design ideas. Relies on expert storytelling and presentation skills to advocate for design perspectives and influence stakeholders including senior leadership and executives. Manages design dependencies or overlapping projects, addresses edge cases, resolves issues across teams, and refines designs based on feedback, user testing results, and evolving project requirements. 
• Performs complex-to-highly-complex design work to support design projects. Leads collaboration with product teams, managers, and stakeholders to define project requirements and develop solutions while focusing on highly complex or ambiguous projects. Applies strong acumen to build business cases for design solutions and align them with user experience strategies. Leads team discussions, planning sessions, and design reviews to optimize products, processes, and workflows. Manages stakeholder relationships confidently through effective communication while ensuring designs meet user needs and business requirements.
• Leads testing and refinement of layouts, user interfaces, interaction patterns, and system components to ensure consistency and quality across design stages. Guides less experienced team members on design processes, approaches, and tool selection. Supports the evolution of design systems by evaluating and updating components to promote scalability and reusability. Ensures clear documentation guidelines are set and followed.
• Drives post-launch evaluations by guiding the collection of feedback, analysis of performance data, and execution of usability and A/B testing. Leads teams in identifying usability issues and formulating design solutions to address them. Evaluates the impact and effectiveness of design work using data to measure success, reduce design debt, and enhance future outcomes. Ensures high quality and reliability through overall quality control of design work.
• Collaborates with product managers and senior leadership to align strategic plans and roadmaps with overall direction for user experience. Sets the vision for assigned projects and contributes to the overall user experience strategy. Leads sprints, workshops or other processes to define and refine strategic vision. Guides implementation of features and functionality to bring strategic vision to life and meet user experience needs.
• Supervises, guides, coaches, and manages the performance of direct reports. Delivers regular feedback and supports professional development. Relies on proven skill in employee engagement to foster a high-performance culture where excellence is standard and innovation is actively encouraged.
• Advances design skills and stays updated on trends, tools, and best practices in user experience while regularly sharing new insights with team. Handles feedback effectively and fosters an open mindset within the team. Responds to changes and challenges with resilience and helps team members navigate change. Mentors and coaches less experienced team members and serves as a SME.

What You'll Bring

• Minimum five years of experience required in user experience (UX) design, product design, or related field.
• Experience in a people leader or management role preferred while leading teams on medium to complex digital products.

Education Requirements

• High School Diploma or equivalent required.
• Bachelors degree preferred.

Additional Qualifications

• Strong verbal communication and listening skills. Able to articulate point of view based on facts, observations, and practical experience. Able to persuade others when needed. Able to speak up if overlooked. Proficient conflict resolution skills. Demonstrated written communication skills.
• Effective interpersonal skills. Able to collaborate with individuals or teams to assist in creating the best possible design outcomes. Able to collaborate cross-functionally to achieve business outcomes through design solutions.
• Demonstrated analytical skills. including qualitative research skills.
• Ability to simultaneously handle multiple priorities. including multiple projects.
• Seeks to acquire knowledge in area of specialty. Possesses broad knowledge of user experience (UX), product design, interaction design, and design systems including broad knowledge of usability and user-centered design principles. Knowledge of agile design methodologies preferred.
• Demonstrated problem solving skills. Demonstrated project management skills.
• Possesses strong product knowledge. including strong product management skills.
• Develops and delivers effective presentations. using strong storytelling skills.
• Effective leadership skills. Able to lead or manage designers and influence adjacent disciplines to deliver their highest quality of work. Effectively coaches and delivers constructive feedback. 

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