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Auto Physical Damage Adjuster - Los Angeles, CA

4671

We are Farmers!

Join a team of diverse professionals at Farmers to acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers named by Training magazine amongst top 10 corporate training units in the world.

 

We are looking for customer service focused individuals to build a rewarding long-term career with us as an Auto Physical Damage Adjuster!

 

This position will cover the Los Angeles area.

 

 

If you are looking for the following in your next career move:

  • Paid training through the award winning and industry leading University of Farmers.
  • Flexibility and independence to work outside the confines of a desk job.
  • Total Rewards benefits package, 401K, and a competitive starting salary.
  • Rapid growth potential and management opportunities for success-oriented people through education, mentorship programs, and inspirational leadership at a company you can be proud of.

 

Then Farmers Insurance is the place for you!

 

Our Auto Physical Damage Adjusters will: 

 

  • Complete vehicle inspections and prepares estimate or reviews and adjusts estimates from repair facilities and subrogation demands using claims estimating software and determines claims related damage.
  • Establishes damages and negotiates settlement of claims with repair facilities or other carriers.
  • Manages repair process and adjusts auto repair supplements and manages rental.
  • Confirms accuracy of total loss evaluation, explains the process and settles total loss claims when appropriate.
  • Obtains total loss salvage release from policyholder or claimant and completes field clearing note before assigning to Salvage department, mitigating additional salvage storage costs.
  • Interacts/collaborates directly with policyholders, claimants, agents, and other representatives including repair facilities.
  • Explains damages and the repair process
  • Establishes expectations with the customer.
  • Effectively collaborates with claim owners for customer interaction and resolution strategy.
  • Appropriate communication with all entities associated with the claim to ensure the repairs are completed efficiently.
  • This includes parts availability and appropriate repair scheduling.
  • Confirms, explains, and applies coverage, assists with rental management, determines and reports on subrogation potential, fraud indicators, negotiates and issues claim payments.
  • Performs applicable administrative tasks (timekeeping, expense reports).
  • Completes assigned training and activities to develop the knowledge, skills and abilities required to complete the job duties.
  • Performs other duties as assigned 

 

If you have the following:

  • High School diploma or equivalent required. Bachelors Degree preferred.
  • Excellent customer service and communication skills.
  • Eagerness to learn about insurance policies.
  • Outgoing personality that would enjoy interacting with a wide variety of people including policyholders, claimants, agents, witnesses, and fraud investigators.
  • Valid driver's license.  Final candidates will also be subject to a Motor Vehicle Record background check, because the position may include a company vehicle

  

Physical Actions 

  

Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to continuously operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.  

  

Physical Environment 

  

Education Requirements 

  • High School diploma or equivalent required.  

 

Experience Requirements 

  

  • Basic negotiating skills.
  • Basic interpersonal and communication skills.
  • Basic computer skills.
  • Automotive repair knowledge preferred.
  • Basic conflict resolution skills.
  • Basic critical thinking skills.
  • Actively pursuing I-CAR Platinum designation and technical learning - Preferred

 

Bilingual (Spanish and English) candidates will be eligible to earn additional multilingual pay!

 

Special Skill Requirement 

 

  • Excellent communication skills – both written and oral
  • Computer skills - MS Word, Excel, Outlook
  • Proficiency with smartphones and applications
  • Valid driver's license 

 

Benefits

 

  • Farmers offers a competitive salary commensurate with experience, qualifications and location.
  • Bonus Opportunity (based on Company and Individual Performance)
  • 401(k)
  • Medical
  • Dental
  • Vision
  • Health Savings and Flexible Spending Accounts
  • Life Insurance
  • Paid Time Off
  • Paid Parental Leave
  • Tuition Assistance
  • For more information, review “What we offer” on https://www.farmers.com/careers/

 

Farmers is an equal opportunity employer, committed to the strength of a diverse workforce. 

Job Location(s): Los Angeles, CA

Want to learn more about our culture & opportunities? Check out farmers.com/careers and be sure to follow us on Instagram and LinkedIn!


Nearest Major Market: Los Angeles

Apply now »