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M365 Engineering Leader

34161

We are Farmers – where ambition meets opportunity.

 

At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us.

 

Join an award-winning,  equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.

 

Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate. Connect with us on Instagram, LinkedIn and TikTok, and let’s build something incredible together!

 

Workplace: Hybrid ( #LI-Hybrid ), Remote ( #LI-Remote )

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

Job Summary

Farmers Insurance is seeking an M365 Engineering Leader to provide hands-on technical leadership, people management, and operational excellence across Microsoft 365. This role will lead a team of M365 Solution Engineers who design, deliver, and operate enterprise M365 services.

 

This leader is a hands-on engineer and technical authority who earns credibility through platform depth, architectural judgment, and practical problem-solving. They also bring strong people leadership, SAFe delivery, operational rigor, and change management to keep M365 secure, reliable, scalable, and adopted across the enterprise.

 

 

(Internal position title: Program Manager III)

Essential Job Functions

Engineering & Platform Leadership

  • Provide hands-on technical leadership across Microsoft 365, including:
    • Communication — Exchange Online, SMTP relay, mail flow, hybrid routing, mail security
    • Collaboration — Teams (chat, meetings, calling, Rooms), SharePoint Online, OneDrive
    • Productivity — Microsoft 365 Apps, Outlook, Loop, Planner, Viva Insights/Engage
    • AI & Automation — Copilot, Copilot Studio, Power Platform (Power Apps, Automate, BI, Dataverse)
    • Identity, Compliance & Security — Entra ID, Intune, Purview, DLP, AIP, eDiscovery, Conditional Access
    • Mobility — Intune MDM/MAM and mobile device lifecycle
  • Serve as the escalation point and technical authority for complex issues, architecture decisions, and major incidents
  • Set engineering standards, governance, and operational practices to ensure consistency, quality, and security
  • Translate Microsoft roadmap changes into delivery plans aligned to enterprise needs

People Leadership & Team Development

  • Lead, mentor, and develop a team of M365 Solution Engineers; set clear expectations, rhythms, and performance standards
  • Build an engineering culture of craftsmanship, learning, collaboration, and operational pride
  • Run regular 1:1s, performance reviews, and growth conversations; partner with HR/CPE leadership on development and planning
  • Coach and lead through technical credibility, and promote cross-training and knowledge sharing to build a resilient, multi-capable team

SAFe Agile Delivery

  • Lead teams in SAFe ceremonies (PI Planning, sprints, system demos, Inspect & Adapt)
  • Partner with Product Management/Owners to define, estimate, and prioritize the backlog aligned to ART commitments
  • Drive agile engineering practices (Definition of Done, CI/CD discipline, acceptance criteria, velocity tracking)

 

Essential Job Functions (Continued)

Solution Delivery & Operations Management

  • Own end-to-end delivery from design through deployment, integration, testing, and L3/L4 support
  • Own reliability, availability, and incident management to meet SLAs (target 98%+ compliance) across Corporate and Agency tenants
  • Lead major migrations and rollouts (cloud moves, tenant consolidation, modernization, new capabilities)
  • Lead engineering for SMTP services (mail relay, app integrations, hybrid/cloud routing, agent mail)
  • Drive continual service improvement through prioritized process and platform enhancements

Metrics, Measurements & Operational Reporting

  • Define and track KPIs (uptime, MTTR, incident volume, SLA compliance, deployment velocity, quality)
  • Produce weekly status and executive summaries on delivery progress and platform health
  • Connect delivery metrics to business outcomes (productivity, cost avoidance, adoption)

Change Management & M365 Adoption

  • Partner with Product and Change Management to align engineering readiness to adoption plans
  • Lead technical change management for releases (impact, CAB, rollout/rollback, validation)
  • Ensure new capabilities are engineered for usability, accessibility, and a strong employee experience

Stakeholder & Vendor Management

  • Build strong partnerships with Architecture, Security, Operations, and business technology teams
  • Serve as technical point of contact for Microsoft engineering/FastTrack; coordinate escalations and roadmap sessions
  • Manage vendors/contractors supporting delivery (performance, quality, escalations)
  • Represent CPE Engineering in ARB/CAB and governance reviews; ensure changes are documented and risk-assessed

Experience Requirements

  • Level III: 5 years in an IT environment, including 2 years in a managerial role or 1 year as a Program Manager II.
  • 5+ years hands-on M365 engineering experience, including 3–5 years in a technical lead or engineering leadership role
  • Hands-on engineering depth across multiple M365 pillars (design/build/deliver at enterprise scale), including:
    • Exchange Online, mail flow, SMTP relay, hybrid routing, mail security
    • Teams (chat, meetings, voice/calling, Rooms), SharePoint Online, OneDrive
    • Entra ID, Intune (MDM/MAM), Purview, DLP, Conditional Access, eDiscovery
    • Power Platform (Power Apps, Automate, BI, Dataverse), Copilot Studio
    • Microsoft Copilot (M365 Copilot, Copilot Chat): governance, deployment, enablement
  • SAFe Agile experience within an ART, including PI Planning and agile delivery leadership
  • People leadership experience managing skilled engineers/SMEs and building high-performing teams
  • Operations leadership: SLA ownership, incident/change management, and reliability at enterprise scale
  • PowerShell scripting and automation for administration, bulk operations, and workflows
  • Strong M365 security, compliance, and governance knowledge (classification, DLP, retention, identity)

Preferred Qualifications

  • Insurance/financial services experience in regulated environments (CPRA/retention, legal hold/eDiscovery)
  • Microsoft certifications (e.g., M365 Enterprise Administrator Expert, Teams Admin, Security Admin) or equivalent
  • Experience with Farmers’ multi-tenant M365 environment (Corporate and Agency/Apex), B2B federation, partner domains
  • Large-scale migrations (e.g., Box to OneDrive/SharePoint, Webex to Teams, on-prem Exchange to EXO, MobileIron to Intune)
  • Familiarity with Azure services and integrations (Entra ID, Blob storage, Azure DevOps)
  • Copilot Studio agent governance in regulated environments (intake, classification review, ARB, lifecycle)

Education Requirements

  • High school diploma or equivalent required.
  • Bachelor’s degree preferred or equivalent, relevant experience.

Competency/ What We're Looking For

 

 

Hands-On Engineering Depth

Proven builder and problem-solver across multiple M365 pillars

People Leadership

Leads experienced engineers with credibility, empathy, and technical authority

SAFe Agile Delivery

Operates confidently within a scaled agile ART environment

Operational Excellence

Owns SLAs, incident management, and platform reliability with rigor

Change Management

Ensures engineering delivery supports enterprise adoption and smooth transitions

Metrics & Reporting

Tracks and communicates engineering KPIs to leadership clearly and consistently

Security & Governance

Ensures all M365 solutions are compliant, secure, and well-governed

Continuous Improvement

Actively identifies and drives engineering process and platform improvements

 

Benefits

  • Farmers offers a competitive salary commensurate with experience, qualifications and location.
    o CA Only: $115,275 - $196,130
    o CO Only: $108,375 - $169,070 
    o HI/IL/MN/VT Only: $108,375 - $181,060
    o MA Only: $108,375 - $181,060 
  • o MD Only: $108,375 - $181,060
    o DC/NJ/NY/OH Only: $108,375 - $196,130 
             o Albany County, NY/Cleveland, OH: $115,275 - $169,070 
    o WA Only:  $108,375 - $205,750 
  • Bonus Opportunity (based on Company and Individual Performance)
  • 401(k)
  • Medical
  • Dental
  • Vision
  • Health Savings and Flexible Spending Accounts
  • Life Insurance
  • Paid Time Off
  • Paid Parental Leave
  • Tuition Assistance
  • For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer

 

Job Location(s): R_US - United States

 

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

 

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law.  Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

 

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

 

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws. 

 

Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

 

Spokane, WA only:  Residents who prefer not to provide their address click here to submit your resume via email: careers@farmers.com

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