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Operations Execution Analyst II (USFCEF1)

36741

Farmers– where ambition meets opportunity.

Farmers is known for more than its unforgettable jingle – it’s a team with a passion for purpose and making a real difference in people’s lives. Farmers employees deliver peace of mind when it matters most. The organization’s results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on the team. Farmers employees tackle challenges head-on, learn from every experience and measure their impact on the customers who trust them.

Join us and help power the success of Farmers. As a team member, you’ll collaborate with Farmers’ award-winning workforce, benefit from a culture of innovation and support and contribute to their mission of delivering protection and peace of mind to millions of U.S. customers.

Ready to make your mark? Discover Farmers’ vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate.

Job Summary

Takes ownership for the execution and change management for medium to large scale strategic and core operational activities within Service Operations. Leads and facilitates large cross-functional teams in the implementation of business solutions affecting employees, customers and agents aligning with the enterprise strategy. Collaborates with cross functional teams and key stakeholders across the enterprise to build effective relationships and lead the delivery of initiatives and implement solutions aligned with the enterprise strategy. Provides business analytics and problem resolution alternatives aimed at the improvement of service, efficiency and quality.

Essential Job Functions

Acts as project lead in the identification and development of business solutions, execution of strategic initiatives, research, analysis and documentation. Leads the execution and change management of medium to large scale strategic and core operational initiatives supporting people, processes, tools, and technology. Supports project execution and change management of large, high-level complex operations projects. Collaborates with stakeholders to execute on projects and core operational initiatives that support strategy within the portfolio. Partners closely with cross functional teams such as Digital, Product, IT and Underwriting to create solutions supporting business objectives. Leads and supports change management execution activities including impact analysis, assessing change readiness and identifying key stakeholders. Collaborates with leadership, including executives, across the enterprise to build effective relationships in an effort to support the delivery of initiatives within the portfolio. Generates key insights that influence business decisions and solutions. Leads business analysis reviews and activities for business units to determine root cause analysis along with impact. Regularly develops and delivers presentations and communications supporting the execution of strategic initiatives and change management. Escalates issues affecting internal operations systems and external customers. Stays current on Service Operations change initiatives, and takes measures to understand and support change. Shares and takes action on research to drive improvements within Service Operations. Makes sound recommendations based on research of new technologies, techniques and tools to support the business. Provides mentorship and guidance to Operations Execution Analyst I. Performs other duties as assigned.

Physical Actions

Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Physical Environment

This position operates in an open office working environment which will include normal and customary distractions, noise, and interruptions.

Education Requirements

High school diploma or equivalent required. Bachelor's degree preferred.

Experience Requirements

3-5 years Service Operations or comparable call center experience required. Strong demonstrated analytics experience including the evaluation of contact center data, metrics and reporting preferred.

Special Skill Requirement

Additional Qualification

Benefits

This position offers a competitive compensation and benefits package designed to support your wellbeing, growth, and work–life balance. While specific benefits may vary by country and employee level, offerings generally include competitive salary opportunities, performance-based bonuses, comprehensive benefits, and ongoing training and development resources.

Important Hiring Conditions and Disclosures 

By applying for this position, candidates acknowledge and agree that:

• Personal Data Processing: The personal data provided during the recruitment and selection process will be collected, processed, and retained for legitimate recruitment and compliance purposes, in accordance with applicable data protection and privacy laws and FBS internal policies.

• Legal Authorization to Work: Employment with FBS is conditional upon the candidate having valid, local legal authorization to work in the country where the role is based at the time of hire. FBS does not sponsor or obtain work authorization unless explicitly stated.

• Exclusivity of Employment and Conflict of Interest: Upon acceptance of an offer and during employment with FBS, employees will not be permitted to engage in parallel employment, professional activities, or paid work for other entities. Any ownership, partnership, directorship, or participation in other businesses or companies must be fully disclosed and formally reviewed in accordance with FBS internal conflict‑of‑interest and external engagement policies prior to the start date or as soon as such circumstances arise. 

Failure to comply with these conditions may impact the hiring decision or employment continuation.

About Farmers Insurance
"Farmers Insurance®" and "Farmers®" are tradenames for a group of insurers providing insurance for automobiles, homes and small businesses and a wide range of other insurance and financial services products. Farmers Insurance Exchange, the largest of the three primary insurers that make up Farmers Insurance, is recognized as one of the largest U.S. companies on the 2025 Fortune 500 list. For more information about Farmers Insurance, visit Farmers.com.

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