Property Field Claims Representative - Concord/San Leandro/Oakland, CA

If you are looking for the following in your next career move …

Our Field Property Claims Adjusters will:

• Conduct virtual and field-based investigations by visiting policyholders’ homes to investigate property damage.
• Use claims handling software, a company car, and laptop to determine claims-related damage and write estimates in a paperless environment
• Represents the Company from a public relations standpoint and must conduct oneself as a member of Management at all times.
• Use strong customer service skills to negotiate with policyholders to settle the claim.

If you have the following:

• High School diploma or equivalent required.  Bachelor’s Degree preferred.
• Excellent Customer service experience, preferably in a retail environment
• Construction or Insurance experience is highly desirable and preferred
• Excellent communication skills – both oral and written.
• Computer Literate: MS Word, Excel, Outlook.
• Proficiency with smartphones and applications.
• Eagerness to learn about insurance policies and property damage from the inside out to identify how coverage applies to a particular loss.
• Outgoing personality that would enjoy interacting with a wide variety of people including policyholders, claimants, agents, witnesses, and fraud investigators.
• Valid driver's license and Bondable.  Final candidates will also be subject to a Motor Vehicle Record background check as this position may include a company vehicle.

Candidates must be willing and able to:

• Climb a ladder to inspect roofs and get into small, confined spaces that have been damaged.
• Achieve a minimum passing score on all claims training exams

Physical Actions:

• Bending, Kneeling, Pulling, Pushing, Sorting, Carrying up to 50 lbs., Climbing, Reaching, Standing, Walking, Seeing
• Speaking (English), Reading (English), Writing (English), & Key entering

Physical Environment:

Required job duties are normally performed in a climate-controlled office environment, but with exposure to some or all of the following environments when in the field: Uncontrolled outside environmental conditions, Excessive noise levels, Chemicals Chemical/Biological conditions, Moving mechanical parts, Areas considered dangerous, Conditions which could affect the respiratory system or skin such as: fumes, odors, dust, mists, gases, oils, smoke, soot, or poor ventilation.

Bilingual (Spanish and English) candidates will be eligible to earn additional multilingual pay!

Selected candidate must reside within Walnut Creek/Berkeley, San Ramon, Concord, Oakland, San Leandro, CA area in order to inspect damage when our insured's have a water loss, a fire loss, or theft. This position cannot be done remotely from any other area due to the need for on-site inspection of property. This position comes with a company vehicle.

Candidate qualifications may be reviewed against the requirements for the associated levels of this position's core function. Salary grade will be based on selected candidates' experience and skills.