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Inbound Mail Processor I

26711

We are Farmers!

We are… more than just your favorite commercials.  At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers. 

 

Farmers is an award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture!  To learn more about our high-performance culture and open opportunities, check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok. 

 

Workplace: On-site ( #LI-Onsite )

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

Job Summary

NDC Inbound Mail Processors are responsible for receiving, sorting, and batching all Inbound physical mail for the claims enterprise. This includes counting and opening all envelopes using both manual and automated mail processing equipment. Identifies, sorts and preps documents using established separation rules, document types, and claims numbers. Responsible for copying documents including envelopes as required by regulatory compliance. Work is completed in a very fast paced production environment where it is expected that all mail be processed and sent for scanning by the end of shift. May work a schedule outside of traditional business hours. Will be required to work in uncontrolled climate conditions.

Essential Job Functions

Extracts all documents from open envelopes into bins using established line of business separation guidelines and/or judgment to determine appropriate document type. NDC Inbound Mail Processors are required to sort the mail into 17 different batch types based on information within the document they are preparing for scanning. Must look at every page for claim numbers and place patch code to separate documents. Identifies multiple claimants within same claim requiring them to make additional copies. Identifies and expedites all attorney and legal documents to the Document Exception group for handling. Sorts all incoming envelopes and packages from 15 post office boxes by type of mail, line of business, state and zip code. Uses hand held scanners to enter envelope information into tracking system. Manually sorts envelopes by opening process used - either manual or by automated opening machine. Performs weekly maintenance and cleaning of automated opening equipment. Uses Air Jog ging machine on every batch, ensuring they are staple free and batch sheets are accurate, counting and delivering all prep batches to Imaging. Identifies and separates mail not intended for Farmers and processes for return to sender. Performs other duties as required.

Physical Actions

This role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions. Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (example others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to continuously operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Education Requirements

High School Diploma or equivalent required.

Experience Requirements

One year of general work experience preferred.

Benefits

  • Farmers offers a competitive salary commensurate with experience, qualifications and location.
  • Medical
  • Dental
  • Vision
  • Health Savings and Flexible Spending Accounts
  • Life Insurance
  • Paid Time Off
  • For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer

 

Job Location(s): US - OK - Oklahoma City

 

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

 

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law.  Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

 

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws. 

 

Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.


Nearest Major Market: Oklahoma City
Nearest Secondary Market: Oklahoma

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