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NDC Inbound Mail Processor I


We are Farmers!

Join a team of diverse professionals at Farmers to acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers named by Training magazine amongst top 10 corporate training units in the world.

Job Summary

NDC Inbound Mail Processors are responsible for receiving, sorting, and batching all Inbound physical mail for the claims enterprise. This includes counting and opening all envelopes using both manual <(>&<)> automated mail processing equipment. Identifies, sorts and preps documents using established separation rules, document types, and claims numbers. Responsible for copying documents including envelopes as required by regulatory compliance. Work is completed in a very fast paced production environment where it is expected that all mail be processed and sent for scanning by the end of shift. May work a schedule outside of traditional business hours. Will be required to work in uncontrolled climate conditions.

Essential Job Functions

Extracts all documents from open envelopes into bins using established line of business separation guidelines and/or judgment to determine appropriate document type. NDC Inbound Mail Processors are required to sort the mail into 17 different batch types based on information within the document they are preparing for scanning. Must look at every page for claim numbers and place patch code to separate documents. Identifies multiple claimants within same claim requiring them to make additional copies. Identifies and expedites all attorney and legal documents to the Document Exception group for handling. Sorts all incoming envelopes and packages from 15 post office boxes by type of mail, line of business, state and zip code. Uses hand held scanners to enter envelope information into tracking system. Manually sorts envelopes by opening process used - either manual or by automated opening machine. Performs weekly maintenance and cleaning of automated opening equipment. Uses Air Jog ging machine on every batch, ensuring they are staple free and batch sheets are accurate, counting and delivering all prep batches to Imaging. Identifies and separates mail not intended for Farmers and processes for return to sender. Performs other duties as required

Physical Actions

Physical Environment

Education Requirements

High School diploma or equivalent required.

Experience Requirements

Prefer 1 year of general work experience

Special Skill Requirement

Basic verbal <(>&<)> written communication skills Basic computer skills Must be able to multi-task with strong hand/eye coordination.

Additional Qualification

Job Location(s): US - OK - Oklahoma City

Want to learn more about our culture & opportunities? Check out farmers.com/careers and be sure to follow us on Instagram and LinkedIn!

Nearest Major Market: Oklahoma City
Nearest Secondary Market: Oklahoma

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