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NDC Inbound Mail Processor I


We are Farmers!

We are… more than just your favorite commercials. We are a passionate, award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture! We are Farmers!


Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a position where no two days are alike? We are looking for positive, high-energy professionals who are not just looking for a job, but a meaningful career!


Job Details

  • Location: This is an in office position that will require you to report to our Oklahoma City, OK location. 
    • 7340 W Memorial Rd Oklahoma City, OK 73142
  • Work Hours: Monday, Tuesday, Thursday, Friday 3:00 AM to 1:30PM CST

Job Summary

  • NDC Inbound Mail Processors are responsible for receiving, sorting, and batching all Inbound physical mail for the claims enterprise.
  • This includes counting and opening all envelopes using both manual & automated mail processing equipment.
  • Identifies, sorts and preps documents using established separation rules, document types, and claims numbers.
  • Responsible for copying documents including envelopes as required by regulatory compliance.
  • Work is completed in a very fast paced production environment where it is expected that all mail be processed and sent for scanning by the end of shift.
  • May work a schedule outside of traditional business hours.
  • Will be required to work in uncontrolled climate conditions.

Essential Job Functions

  • Extracts all documents from open envelopes into bins using established line of business separation guidelines and/or judgment to determine appropriate document type.
  • NDC Inbound Mail Processors are required to sort the mail into 17 different batch types based on information within the document they are preparing for scanning.
  • Must look at every page for claim numbers and place patch code to separate documents.
  • Identifies multiple claimants within same claim requiring them to make additional copies.
  • Identifies and expedites all attorney and legal documents to the Document Exception group for handling.
  • Sorts all incoming envelopes and packages from 15 post office boxes by type of mail, line of business, state and zip code.
  • Uses hand held scanners to enter envelope information into tracking system.
  • Manually sorts envelopes by opening process used - either manual or by automated opening machine.
  • Performs weekly maintenance and cleaning of automated opening equipment.
  • Uses Air Jogging machine on every batch, ensuring they are staple free and batch sheets are accurate, counting and delivering all prep batches to Imaging.
  • Identifies and separates mail not intended for Farmers and processes for return to sender.
  • Performs other duties as required.

Physical Actions

  • This role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions.
  • Sits or stands for extended periods of time, up to a full work shift.
  • Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance.
  • Listens to, interprets, and differentiates auditory information (example others speaking) at normal speaking levels with or without correction.
  • Visually verifies and reads information.
  • Visually locates material, resources and other objects.
  • Ability to continuously operate a computer for extended periods of time, up to a full work shift.
  • Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Education Requirements

High School Diploma or equivalent required.

Experience Requirements

  • One year of general work experience preferred.
  • Basic computer knowledge. 

Job Location(s): US - OK - OklaCty-Memrl

Want to learn more about our culture & opportunities? Check out and be sure to follow us on Instagram and LinkedIn!

Nearest Major Market: Oklahoma City
Nearest Secondary Market: Oklahoma

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