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ACM Quality Analyst

36589

We are Farmers – where ambition meets opportunity.

 

At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us.

 

Join an award-winning,  equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.

 

Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate. Connect with us on Instagram, LinkedIn and TikTok, and let’s build something incredible together!

 

Workplace: Hybrid ( #LI-Hybrid )

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

 

The ideal candidate combines strong process auditing expertise with advanced data analytics and technology skills to improve operational effectiveness and control quality. This individual leverages tools such as Excel to analyze large datasets, identify trends, anomalies, and control gaps, and support risk-based audit approaches. They have experience translating business rules into audit criteria, evaluating workflows for automation opportunities, and partnering across business and technology teams to implement meaningful process improvements. 

Job Summary

Serves as the first line of defense to ensure overall effectiveness of quality programs and business operations controls. Ensures adherence to established quality framework and ongoing evaluation of business operations control activities in an effort to minimize exposures and strengthen the overall business control environment. Identifies problems in quality system process and presents effective solutions to leadership.

Essential Job Functions

  • Supports business operations in the implementation of quality related initiatives by providing procedures/process oversight, business control assessments and procedure evaluation.
  • Troubleshoots quality concerns, identifies trends and recommends action items to the business for handling to ensure compliance, reduce risk and improve customer experience.
  • Provides oversight to ensure business operations complies with applicable underwriting, compliance, financial controls and/or company policy through communication, change management, process design, and/or project participation.
  • Identifies key data-driven insights tied to first line of defense, translates data into compelling stories and makes effective recommendations for improvement.
  • Ensures execution of the quality assurance plan based on scope, analyzes audit results and creates audit summaries.
  • Provides facilitation of business operations engagement with Legal, Compliance, Finance, Product and Underwriting.
  • Partners and collaborates with various business stakeholders to support programs and controls.
  • Communicates effectively with process owners to identify business control failures in order to make sound recommendations.
  • Participates in remediation process through business action plan coordination and support.
  • Advises on corrective action measures based on audit results, compliance reviews and advanced understanding of customer needs.
  • Routinely monitors business controls and applies knowledge of controls to review and validate them.
  • Configures, updates, and maintains data and processes within quality database.
  • Collaborates with and builds relationships across organization, bridges gaps between teams and influences key stakeholders based on increased business acumen.
  • Mentors new team members and serves as a lead to guide other team members. 
  • Performs other duties as assigned.

Physical Environment

This position operates in an open office working environment which will include normal and customary distractions, noise, and interruptions. Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Education Requirements

High school diploma or equivalent required. Bachelor's degree preferred.

Experience Requirements

3-5 years related work experience required. Experience in a team lead or leadership role preferred.

 

Preferred experience includes:

  • Advanced Excel, including PivotTables
  • Working knowledge of Power BI for dashboards, audit trends, exception reporting, and root-cause analysis.
  • Experience querying or manipulating data
  • Ability to work with large transaction datasets and reconcile information across systems.
  • Strong understanding of data quality, validation, and controls.

Benefits

  • Farmers offers a competitive salary commensurate with experience, qualifications and location.
  • Bonus Opportunity (based on Company and Individual Performance)
  • 401(k)
  • Medical
  • Dental
  • Vision
  • Health Savings and Flexible Spending Accounts
  • Life Insurance
  • Paid Time Off
  • Paid Parental Leave
  • Tuition Assistance
  • For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer

 

Job Location(s): US - AZ - Phoenix, US - MI - Grand Rapids, US - RI - Warwick

 

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

 

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law.  Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

 

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

 

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws. 

 

Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

 

Spokane, WA only:  Residents who prefer not to provide their address click here to submit your resume via email: careers@farmers.com


Nearest Major Market: Phoenix

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