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Claims Resolution Specialist-Hybrid

24205

We are Farmers!

We are… more than just your favorite commercials.  At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers. 

 

Farmers is an award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture!  To learn more about our high-performance culture and open opportunities, check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok. 

 

Workplace: Hybrid ( #LI-Hybrid ), 

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

 

 

In this role you will:

You will write external and internal communication to our customers, with a high level of attention to details. 

Provide  superior  customer service  and  strong critical thinking skills.

Be an active team player who can add value to the High-Performance Culture. 

Demonstrate a high level of empathy while delivering difficult news. 

Work with vendors to locate suitable housing for customers and pays for customers incurred cost. 

Able to handle large volume of  claims for customers that have suffered grievous property losses. 

Job Summary

Coordinates claim services and serves as primary contact for vendors and customers. Investigates, negotiates settlements on, and resolves large loss claims. Collaborates with claim owner to handle complex claims within prescribed authority limits and consistent with policy and legal requirements. Performs work independently under general supervision.

Essential Job Functions

  • Coordinates vendor services according to policy provisions and customer needs including arranging for contractors, mitigation or cleaning services, relocation assistance, etc. Acts as liaison between vendors and customers. Maintains accurate claim files and documentation, reports on claim status, and closes claim files upon completion of final payment.
  • Provides excellent customer service to internal and external stakeholders throughout the claim resolution process. In conjunction with claim owner, investigates assigned portion of complex claims and interprets policy provisions to determine payment. Decides, within prescribed authority limits, if claims will be approved or denied.
  • Communicates policy provisions and claim determination to customers and other stakeholders. Negotiates settlements to resolve assigned portion of complex claims. When claim exceeds prescribed authority limits, refers it to management and makes recommendations for settlement and resolution. Performs other duties as assigned. Represents the Company from a public relations standpoint and conducts oneself as a member of management at all times. Interacts with stakeholders including customers, policyholders, agents, attorneys, vendors, and all other persons incident to the investigation and processing of claims.

Physical Actions

This role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions. Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (example others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to continuously operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Education Requirements

High School Diploma or equivalent required. Bachelor's degree preferred. Other: Must maintain active adjusters license in states where required.

Experience Requirements

1-3 years of customer service experience required.

Benefits

  • Farmers offers a competitive salary commensurate with experience, qualifications and location.
    o CA Only: $25.04 - $36.20
    o CO Only: $23.54 - $31.30 
    o HI Only: $23.54 - $33.51
    o IL Only: $23.54 - $33.51
    o NY/ DC Only: $23.54 - $36.20 
             o Albany County: $25.04 - $31.30 
    o WA Only:  $23.54 - $41.89 
  • Bonus Opportunity (based on Company and Individual Performance)
  • 401(k)
  • Medical
  • Dental
  • Vision
  • Health Savings and Flexible Spending Accounts
  • Life Insurance
  • Paid Time Off
  • Paid Parental Leave
  • Tuition Assistance
  • For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer

 

Job Location(s): US - AZ - Phoenix 85050, US - AZ - Phoenix Lab, US - AZ - Phoenix-23800, US - AZ - Phoenix-2400, US - AZ - Phoenix-25thAve, US - AZ - Phoenix-48thSt, US - AZ - Phoenix-Central, US - AZ - Phoenix-Farmers, US - KS - OC1-17000 W 119, US - KS - OC2-16850 W 119, US - KS - OC3-S Ridgeview, US - KS - Olathe-118th Tc, US - KS - OverPk-11600Col, US - KS - OverPk-11880Col, US - MI - Caledonia KLake, US - MI - Caledonia KM1, US - MI - Caledonia KM2, US - MI - Caledonia PDC, US - MI - Grand Rapids, US - MI - GrandRpd-44thSt, US - MI - GrandRpd-Penins

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.


Nearest Major Market: Phoenix

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