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Customer Service Representative (Farmers Direct Services)

3955

Job Summary

As a Customer Service Representative with a direct line to our customers, you will be empowered to proactively share knowledge and provide a positive customer experience. You’ll help Farmers accomplish our company mission every day.

 

You’ll thrive in this position if you have:

  • Excellent customer focus with an understanding of how to adapt to each customer while focusing on the outcome to solve their problems efficiently with low customer effort. This role is not scripted, and is has a consultative approach to help the customer.
  • The ability to multi-task, working proficiently while conversing on the phone, searching information, reading, typing, and quickly picking up new technology.
  • A preference to working in an ever-changing, fast-paced, contact center environment where you can effectively manage time and exhibit reliability and dependability in attendance.
  • Emotional resiliency to manage feelings and find positive aspects in most situations.

 

Here’s what you will accomplish as a member of our team:

  • Build effective communication skills to deliver insurance and eligibility information, solutions and initiatives that provide a positive customer experience to internal and external customers.
  • Hold expert knowledge of company products, services and strategies across multiple lines of insurance.
  • Use technology and learning resources to deliver efficient problem resolution.
  • Proactively share knowledge to reduce customer effort.

Customer Service Representative Qualifications

Education - High School diploma or equivalent.  Four year college degree preferred.  Completion of required additional training.

Experience - Minimum 1-3 years providing consultative service support in a complex environment.

Intermediate computer skills including: Microsoft Office (Word, Excel and Outlook), and the ability to learn and navigate multiple technology platforms while interacting with customers.

 

We will help you through our virtual paid training! This position will require a Personal Lines or Property and Casualty license. You must pass a licensing exam within a designated number of attempts and have the ability to become licensed in all applicable states. Farmers Insurance will provide the study and training environment to assist you with the licensing exam.

 

Check out more about what a day is like here!

 

Position Location:

When we go back into the office our address is: 23800 North Farmers Way Phoenix, AZ 85085

 

 

 

 

Work Schedule:

Our first priority is to our customers so we work non-traditional work weeks to match those needs.   Training schedules are typically Monday-Friday 8:30am-5:00pm. Hours of operation are Monday-Friday 8 a.m. to 10 p.m. and Saturday-Sunday 8 a.m. to 7:15 p.m. Need to be flexible with hours.

 

Benefits:

Medical & Prescription Insurance

Dental Insurance

Vision Insurance

401(k)

Regular work-from-home options maybe become available in the future

Wellness Programs

Tuition Assistance

Paid Time Off

Causal work environment

Community involvement 

Paid parental leave

Access to networking and support through our  Employee Resource Groups

Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.

Physical Actions

Besides some sedentary work, job duties require some or all of the following physical activities: Standing, carrying/lifting up to 10 pounds, seeing and hearing, walking, reaching, pushing and pulling, and speaking, reading, and writing.

Physical Environment

Required job duties are normally performed in a climate-controlled office environment

Special Skill Requirement

Critical Thinking Advanced conflict resolution skills Consistently meeting or exceeding performance measurement goals

Additional Qualification

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