Share this Job
Apply now »

CU Branch Operations Coordinator


We are Farmers!

We are… more than just your favorite commercials. We are a passionate, award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture! We are Farmers!


Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a position where no two days are alike? We are looking for positive, high-energy professionals who are not just looking for a job, but a meaningful career!


NOTE:  Hours are 7:00am to 4:00pm or 7:30am to 4:30pm PST, Monday through Friday.

This position may require up to 10% travel to branches if necessary for coverage or for new ATM upgrades.


Job Summary

The Branch Operations Coordinator has a primary focus of monitoring and managing the Farmers Insurance Group Federal Credit Union (FIGFCU) ATM fleet to ensure it is highly operational and providing an excellent customer experience. They also assist branches by providing operational support, branch coverage, and training and introduction of new programs and services. Other duties also include, special projects, and increasing efficiencies within the branches.

Essential Job Functions

  • Reviews remote deposits to detect trends of potential fraud and kiting patterns to prevent loss to the Credit Union. Place necessary check holds upon review and/or restrict access to our Remote Deposit Platform.
  • Monitors Large Cash Reports to ensure applicable holds are placed on large check deposits throughout the Credit Union.
  • Monitors and manages the FIGFCU ATM fleet, ensuring service calls are promptly addressed; reducing the time ATMs are inoperable. Monitors all Credit Union ATMs through technology such as Optview. Resolve, daily, to ensure machines are fully functional, being managed properly and, have sufficient cash, and ensure general ledgers are accurately balanced.
  • Opens, funds, and services Investor Certificate of Deposits with a sense of urgency and accuracy.
  • Handles incoming Levies, Subpoenas, Garnishments. 
  • Serves as the administrator for various platforms of technology used by branch staff.
  • Handles incoming calls/ emails to assist CU employee's with systems/platform related issues. Troubleshoots, supports and provides guidance on resolutions. 
  • Assists Operations Support Manager in defining uniformity among all branches when it comes to logs, imaging of documents, audits, etc.
  • Responsible for mentoring branches with low audit ratings in order to improve significantly. Notifies Operations Support Manager if a branch needs operational support or guidance, and schedules a branch visit if needed to address concerns.
  • Stays abreast and cross trained on general Credit Union operations such as member transactions, and customer inquiries in order to provide backup coverage if needed. This may require traveling to a branch.

Education Requirements

High School Diploma or Equivalent required. Associate Degree or combination of education and experience preferred.

Experience Requirements

Extensive knowledge in the functionality of ATM hardware and software required.

Two years in a financial institution, including one year in a cash handling position preferred.

Special Skill Requirement

Experience with DNA Fiserve preferred

Physical Environment

This position operates in an open office working environment which will include normal and customary distractions, noise, and interruptions.

Physical Actions

Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to continuously operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.


Job Location(s): US - RI - Remote, US - CA - Burbank, US - CA - Torrance


Want to learn more about our culture & opportunities? Check out and be sure to follow us on Instagram and LinkedIn!

Apply now »