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Commercial Underwriting Manager

14421

We are Farmers!

We are… more than just your favorite commercials. We are a passionate, award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture! We are Farmers!

 

Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a position where no two days are alike? We are looking for positive, high-energy professionals who are not just looking for a job, but a meaningful career!

 

Work Location

  • This position is remote/virtual. Candidates must live within Pacific or Mountain time zone.

Job Summary

  • Directs and controls the operations of the Commercial Underwriting Team.
  • Responsible for the growth and profitability of an assigned book of business and/or territory.
  • Evaluates and manages commercial risk acceptance, improvement, rejection or modification to support designated territorial or industry goals.
  • Identifies areas of profitable commercial growth, retention and market penetration while ensuring exceptional customer service is provided to agents and policyholders.
  • Provides back up for other leadership team members, when needed.

Essential Job Functions

  • Manages the risk selection process, primarily in Core and Expanded Core industries, by providing leadership and direction to the underwriting staff that encourages independent and creative thinking.
  • Develops decision making, negotiation skills and promotes flexibility in handling complex transactions requiring exception processing.
  • Manages the book of existing business (Core, Expanded Core) for appropriate underwriter evaluation.
  • Reviews and exercises approval of risks within designated authority levels, and refers risks above authority level to senior leadership and/or Home Office team with recommendations for approval, pricing and coverage to be provided.
  • Evaluates large losses, loss trends, and other financial reports reflective of performance in relation to goals.
  • Develops strategies to correct deterioration in combined ratio figures.
  • Creates strategies to optimize efficient utilization of resources by managing operating costs and applies understanding of the economic impact of decisions made.
  • Reviews work processes and procedures in order to implement efficiencies.
  • Formulates and approves responses to customer and agency complaints to assure resolution and to prevent similar future complaints. Identifies and escalates technology issues to the appropriate department for resolution.
  • Evaluates the capability of agents to write large premium or complex accounts and makes recommendations to the senior leadership team.
  • Promotes collaboration between other teams, departments, home office and the agency force.
  • Maintains superior customer experience and promotes business growth by regularly meeting with individual agents.
  • Builds relationships with various agency segments along with developing agency-specific plans to increase their underwriting expertise with the goal of increasing profitable commercial production.
  • Participates in commercial sales clinics and commercial career schools.
  • Manages the quantity and quality of work performed within the Service Team to ensure business unit processing standards and performance objectives are met.
  • Places focus on accurate, timely and service-oriented underwriting for proposals, new business, endorsements and renewals.
  • Conducts monthly audits and enforces underwriting authority levels coupled with related work profiles.
  • Takes a leadership role in staff development efforts by coaching, mentoring, and review of job results.
  • Ensures underwriter team has the knowledge and skills to provide a superior level of technical support to agents.
  • Influences the corporate culture by acquiring results-driven talent.
  • Performs other duties as assigned.

Education Requirements

  • High school diploma or equivalent required.
  • Bachelor’s degree preferred.
  • Insurance industry designation achieved, or completion of three sections from CPCU courses 500/510, 520 or 551, 552 preferred.

Experience Requirements

  • Five or more years commercial multi-line underwriting experience required.
  • Prior leadership experience preferred.

Physical Environment

  • This role, whether performed virtually or in an office setting, operates in an open office working environment which will include normal and customary distractions, noise, and interruptions.
  • Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance.
  • Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction.
  • Visually verifies and reads information.
  • Visually locates material, resources and other objects.
  • Ability to operate a computer for extended periods of time, up to a full work shift.
  • Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Job Location(s): US - AZ - Remote, US - CA - Remote, US - CO - Remote, US - ID - Remote, US - MT - Remote, US - NM - Remote, US - NV - Remote, US - OR - Remote, US - UT - Remote, US - WA - Remote, US - WY - Remote

Want to learn more about our culture & opportunities? Check out farmers.com/careers and be sure to follow us on Instagram and LinkedIn!

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