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Commercial Underwriting Manager

15000

We are Farmers!

We are… more than just your favorite commercials. We are a passionate, award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture! We are Farmers!

 

Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a position where no two days are alike? We are looking for positive, high-energy professionals who are not just looking for a job, but a meaningful career!

 

Job Summary

  • Directs and controls the operations of the Commercial Underwriting Team.
  • Responsible for the growth and profitability of an assigned book of business and/or territory.
  • Evaluates and manages commercial risk acceptance, improvement, rejection or modification to support designated territorial or industry goals.
  • Identifies areas of profitable commercial growth, retention and market penetration while ensuring exceptional customer service is provided to agents and policyholders.
  • Provides back up for other leadership team members, when needed.

Essential Job Functions

  • Manages the risk selection process, primarily in Core and Expanded Core industries, by providing leadership and direction to the underwriting staff that encourages independent and creative thinking.
  • Develops decision making, negotiation skills and promotes flexibility in handling complex transactions requiring exception processing. Manages the book of existing business (Core, Expanded Core) for appropriate underwriter evaluation.
  • Reviews and exercises approval of risks within designated authority levels, and refers risks above authority level to senior leadership and/or Home Office team with recommendations for approval, pricing and coverage to be provided.
  • Evaluates large losses, loss trends, and other financial reports reflective of performance in relation to goals. Develops strategies to correct deterioration in combined ratio figures.
  • Creates strategies to optimize efficient utilization of resources by managing operating costs and applies understanding of the economic impact of decisions made.
  • Reviews work processes and procedures in order to implement efficiencies. Formulates and approves responses to customer and agency complaints to assure resolution and to prevent similar future complaints.
  • Identifies and escalates technology issues to the appropriate department for resolution. Evaluates the capability of agents to write large premium or complex accounts and makes recommendations to the senior leadership team.
  • Promotes collaboration between other teams, departments, home office and the agency force. Maintains superior customer experience and promotes business growth by regularly meeting with individual agents.
  • Builds relationships with various agency segments along with developing agency-specific plans to increase their underwriting expertise with the goal of increasing profitable commercial production.
  • Participates in commercial sales clinics and commercial career schools. Manages the quantity and quality of work performed within the Service Team to ensure business unit processing standards and performance objectives are met.
  • Places focus on accurate, timely and service-oriented underwriting for proposals, new business, endorsements and renewals. Conducts monthly audits and enforces underwriting authority levels coupled with related work profiles.
  • Takes a leadership role in staff development efforts by coaching, mentoring, and review of job results. Ensures underwriter team has the knowledge and skills to provide a superior level of technical support to agents.
  • Influences the corporate culture by acquiring results- driven talent. Performs other duties as assigned.

Physical Environment

This role, whether performed virtually or in an office setting, operates in an open office working environment which will include normal and customary distractions, noise, and interruptions. Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Education Requirements

High school diploma or equivalent required. Bachelor’s degree preferred. Insurance industry designation achieved, or completion of three sections from CPCU courses 500/510, 520 or 551, 552 preferred.

Experience Requirements

Five or more years commercial multi-line underwriting experience required. Prior leadership experience preferred.

Benefits

  • Farmers offers a competitive salary commensurate with experience, qualifications and location
  • CO Only: The pay range for this job being performed in CO would be $82,800 - $99,180
  • Bonus Opportunity (based on Company and Individual Performance)
  • 401(k)
  • Medical
  • Dental
  • Vision
  • Health Savings and Flexible Spending Accounts
  • Life Insurance
  • Paid Time Off
  • Paid Parental Leave
  • Tuition Assistance
  • For more information, review “What we offer” on https://www.farmers.com/careers/

 

Job Location(s): US - OR - Remote, US - AZ - Remote, US - MT - Remote, US - NM - Remote, US - NV - Remote, US - CA - Remote, US - CO - Remote, US - ID - Remote, US - UT - Remote, US - WA - Remote, US - WY - Remote

Salary Grade: Grade 36

Hiring Manager: Dana Day

Want to learn more about our culture & opportunities? Check out farmers.com/careers and be sure to follow us on Instagram and LinkedIn!


Nearest Major Market: Eugene

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