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Customer Service Rep - Credit Union


We are Farmers!

Join a team of diverse professionals at Farmers to acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers named by Training magazine amongst top 10 corporate training units in the world.


LOCATION - This position can be located in the following cities:  Phoenix, AZ; Mesa, AZ; Scottsdale, AZ; Boca Raton, FL; Davie, FL; Ft Lauderdale, FL; Hollywood, FL; Miami, FL; Plantation, FL or Miramar, FL.

Job Summary

We listen. In this position you will personally deliver on our service promises and get to know our members so we’re better able to help them meet their unique financial goals. If you like the sound of working with people who do their jobs with heart, encourage you to thrive, and don’t just let you, but require you to be yourself because we regard coworkers as friends and family—read on. We’re guessing you’re also enthusiastic, like to laugh, and enjoy the prospect of developing valued relationships with our members. If so, consider this opening as we might be a great fit for each other. We offer a friendly atmosphere, competitive pay, and generous benefits.

Job Function

In this position you will work as a virtual account specialist with the mission of developing relationships through extraordinary service. As part of a team, you will contribute to our highly-rated survey scores and team focus on creating an effortless experience for our customers/members.

Essential Job Functions

Here’s how we measure success in this role:

  • Your customer/member satisfaction ratings
  • Your contributions to our response times according to the volume of customers/members you service
  • Your ability to listen, critically think and propose solutions for an optimal customer/member experience
  • The degree to which you strengthen and grow our business relationships through building rapport, engagement, needs assessment, thoughtful handling of objections and closing sales
  • Professional accountability in managing your personal schedule and calendar, completing training/tasks and individualized professional development objective activities
  • Your desire to continuously develop professionally, expanding your skills through other responsibilities as they are assigned


We are seeking serious, career-minded, critical thinkers we can develop into experts at addressing inquiries across all Credit Union products and services. You must be interested in continuously evaluating your professional competency and thinking innovatively. On this team we are giving you the opportunity to take on more challenges, risks, and accountability for your tasks and results.

Education Requirements

High school diploma or equivalent required; a career-minded approach with a desire for ongoing professional development; education benefits available

Experience Requirements

  • 1-year experience working in customer service/sales using a consultative approach, with a sincere desire to build customer/member loyalty through exceptional listening, relationship building and resourcefulness
  • 1-year experience working in financial services, preferably in the service of business owners and/or premier high-asset clientele
  • At least 1 year working with deadlines and/or in a high-production environment where prioritization is necessary to meet volume requirements

Additional Compensation

This position is eligible for a bonus based on company and individual performance

Physical Actions

Employees may experience the following physical demands for extended periods of time: View computer screen, up to 90% of the time. Sit for long periods, up to 90% of the time. Telephone communication, up to 90% of the time. Bending/stooping to lift up to 30 pounds occasionally, up to 5 % of time.

Physical Environment

This is a virtual, work at home position.


LOCATION - This position can be located in the following cities:  Phoenix, AZ; Mesa, AZ; Scottsdale, AZ; Boca Raton, FL; Davie, FL; Ft Lauderdale, FL; Hollywood, FL; Miami, FL; Plantation, FL or Miramar, FL.


Want to learn more about our culture & opportunities? Check out farmers.com/careers and be sure to follow us on Instagram and LinkedIn!

Nearest Major Market: Phoenix

Apply now »