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Senior IT Consultant

4320

We are Farmers!

Join a team of diverse professionals at Farmers to acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers named by Training magazine amongst top 10 corporate training units in the world.

Job Summary

CCIE certified Cisco Collaboration engineer with 10+ years of experience as architects to lead, plan, implement, and troubleshooting of complex Cisco UC solutions for enterprise, work with Unified Contact Center Enterprise (UCCE) and Unified Contact Center Express (UCCX) systems with knowledge of routing and switching, and data center components.

Essential Job Functions

Oversee and performs broad, strategic and critical assignments in the organization.
Performs the most complex analyses and projects related to IT organization.
Is accountable for program management and administration extending beyond the knowledge of guidelines, precedents, and technical principles.
Serves as an expert in the evaluation of uniquely difficult situations and problems.
Coordinates various technical activities.
Participates in the development of processes, procedures, systems, and budgets.
Monitors full technical responsibility for unusually complex projects or initiatives.
Responsible for assignments of broad, vague, and general objectives and limits.
Performs other duties as assigned.
Applies leading edge methodologies, tools, and techniques to help functional users or technical employees develop and document application system specification, as well as the planning of acceptance testing and application implementation activities. Applies advanced system development methodology, complex relational database skills, upper CASE tool, interviewing techniques, and user acceptance testing
Develops technical requirement definitions from functional specifications for the analysis of a business area, leading to the implementation of multiple business system design projects.
Develops and presents recommendations for follow-on business.
Demonstrates multiple methodology expertise, Business Area Analysis/Business System Design, information engineering focus expertise, upper CASE analysis and design tools, advanced technology development expertise, and formal facilitation (Joint Application Review/Joint Application Design).
Applies business sector functional knowledge to help customers solve problems related to business process design, strategic planning, and organizational construct.
Focuses on business strategy and results using leading edge management tools and technical expertise.
Responsible for planning and control, in-depth business sector knowledge, strategic business planning, and organizational behavior.

Physical Actions

Required job duties are essentially sedentary work consisting of occasional walking, standing and lifting and/or carrying 10 lbs. maximum.

Physical Environment

Required job duties are normally performed in a climate-controlled office environment.

Education Requirements

Bachelor's degree required. Continue educational development in job related field.

Experience Requirements

  • Ability to troubleshoot complex technical problem and provide resolution in a timely matter
  • Well-rounded on telephony services on Cisco router with expert knowledge ingress and egress gateway, dial-peer, transcoding, and multi-leaf clusters and contact center platform.
  • Principle architect on Cisco Unified Communication Manager SME solution and provided high level design to WWT for execution.
  • Worked with Cisco CX professional services to implement UCCE for 6000+ agents within the Zurich/Farmers enterprise including Farmers New World Life Company, Bristol West Insurance, Farmers Exchange, and Farmers Service Operations.
  • Provided implementation and troubleshooting support on SME and multi-leaf CUCM clusters during pre-deployment and post-deployment support.
  • Worked with Farmers data center team on the successful deployment of all the hardware requirement for both IPT and UCCE solution at two data centers. 
  • Worked with Cisco CX Contact Center team on UCCE routing and validate solution design.
  • Worked with application team to design custom interface with SQL database that enabled off-box dynamic call routing decision integration with UCCE.
  • Worked with various Farmers teams for a successful Webex Team App deployment for the enterprise
  • Implemented Webex Hybrid Call Aware services with on-prem calling
  • Implemented Cisco Expressway-C and Expressway-E B2B video conferencing
  • Collaborating with the team to installs and replaced Polycom systems with Cisco Webex Room Kit and Webex Boards across Farmers
  • Implemented process and procedure to auto provision Cisco Webex Team Users with Cisco Webex Control Hub
  • Configured SSO integration with Cisco Webex Team and OKTA
  • Ability to support Dell/EMC Avarmar backup solution to provide disaster recovery for all UCCE components.
  • Provides daily support to business operation across all business units and all of the Cisco portfolio of products for voice and contact center.

Special Skill Requirement

  • Design and implement Cisco Unified Communication Manager and Session Management Edition (SME) 
  • Design and implement Cisco Unified Contact Center Enterprise solution
  • Cisco Customer Voice Portal (CVP) 
  • Cisco Unified SIP Proxy
  • UCCE ICM scripting and UCCX scripting
  • Design and implement Cisco Contact Center Express solution 
  • Design and implement Cisco Unified Border Element (CUBE) on various IOS/IOS XE platforms
  • Cisco Telepresence architect: Expressway C and E, Telepresence Management Server, and MCU bridges
  • Implement and support Cisco Unified Computing Server (UCS) B and C Series computing solution 
  • Expert working knowledge with VMware virtualization 
  • Cisco routing and switching solution with ASR and ISR router platform, Nexus and Catalyst switch
  • Microsoft Windows Server platform and Directory service with in-depth knowledge and experience

Certifications

Cisco Certified Internetworking Experts (CCIE) Collaboration preferred 

Job Location(s): US - RW - Remote Work - Farmers

Want to learn more about our culture & opportunities? Check out farmers.com/careers and be sure to follow us on Instagram and LinkedIn!

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