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Customer Service Representative (Specialty Direct)


We are Farmers!

Join a team of diverse professionals at Farmers to acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers named by Training magazine amongst top 10 corporate training units in the world.

Work Hours

Tentative Training Schedule: 8:30am-5:00pm Pacific
Tentative Shift Schedule: 10:30am-7:00pm Pacific
Days: Monday-Friday and occasional Saturdays

Note: shift days/times are subject to change based on business needs. Full departmental hours are 5:15am-7:00pm Pacific time zone.


This position is remote/virtual.
Candidates must live within the state of Nevada and have access to stable internet and a quiet workspace.

Job Summary

Communicates with internal and external customers about intermediate underwriting guidelines, policies and marketing initiatives to service customer accounts. Utilizes competencies and skills to provide a positive customer experience.

Essential Job Functions

  • Analyze, clarify and resolve intermediate policy and account related questions from internal and external customers.
  • Reviews problems and communicates with appropriate personnel to obtain information when necessary.
  • Responds to customer inquiries through appropriate mediums.
  • Attains performance level standards as outlined in performance objectives.
  • Continues to build personal skill set by participating in in-house or outside insurance / industry related courses / seminars as deemed necessary to expand product / system knowledge.
  • Stays current with relevant product(s).
  • Understands and strives to support organization’s overall strategy.
  • Models Farmers core values.
  • Performs other duties as assigned.


  • Business Results: Meets individual performance, metrics and goals.
  • Innovation: Identifies and suggests innovative process changes to support business practices.
  • Communication: Above average written and verbal communication skills.
  • Job Knowledge: Intermediate billing, underwriting guidelines and policy processing.
  • Team Work: Accepts feedback when offered to reach full potential and works well with others in addition to incorporating best practices from others.

Physical Actions

Besides some sedentary work, job duties require some or all of the following physical activities: Standing, carrying/lifting up to 10 pounds, seeing and hearing, walking, reaching, pushing and pulling, and speaking, reading, and writing.

Physical Environment

Required job duties are normally performed in a climate- controlled office environment

Education Requirements

  • High school diploma or equivalent required.
  • Bachelor's degree preferred.

Experience Requirements

Proven competency performing Customer Service Representative essential job functions and special skills or relevant experience.

Special Skill Requirement

  • Critical Thinking
  • Advanced conflict resolution skills
  • Consistently meeting or exceeding performance measurement goals

Job Location(s): US - NV - Reno-Moana

Want to learn more about our culture & opportunities? Check out farmers.com/careers and be sure to follow us on Instagram and LinkedIn!

Nearest Major Market: Reno
Nearest Secondary Market: Tahoe

Apply now »