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Senior AI & Automation Product Manager

34162

We are Farmers – where ambition meets opportunity.

 

At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us.

 

Join an award-winning,  equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.

 

Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate. Connect with us on Instagram, LinkedIn and TikTok, and let’s build something incredible together!

 

Workplace: Hybrid ( #LI-Hybrid ), Remote ( #LI-Remote )

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

Job Summary

Farmers Insurance is seeking a Senior AI & Automation Product Manager to lead the strategy, delivery, and adoption of enterprise AI and automation capabilities across the organization. This is a high-impact, senior-level role within the Collaboration Platform Engineering (CPE) team, sitting at the intersection of AI innovation, enterprise platform management, and business value realization.

 

The ideal candidate is a seasoned product leader with deep hands-on experience in the Microsoft Copilot ecosystem and Power Platform, a strong command of SAFe Agile delivery practices, and a proven ability to translate technology investments into measurable business outcomes. You will be the internal voice of the customer, the driver of AI adoption, and the accountable owner for enterprise-wide AI and automation product strategy.

 

(Internal position title: Program Manager III)

Essential Job Functions

Product Strategy & Roadmap

  • Own the end-to-end product vision, strategy, and roadmap for AI and automation capabilities, including Microsoft 365 Copilot, Copilot Studio agents, Power Platform (Power Apps, Power Automate, Power BI), and emerging AI services
  • Define and manage the Agile Release Train (ART) product roadmap for AI and automation value streams, ensuring alignment with enterprise business strategy and Farmers' AI-first transformation goals
  • Develop and maintain Lean Business Cases for epics and features with enterprise-level scope and impact, collaborating with Epic Owners, System Architects, and Portfolio leadership

SAFe Agile Delivery

  • Operate as a senior Product Manager within the SAFe Agile framework, leading ARTs through PI Planning, System Demos, and Inspect & Adapt ceremonies
  • Drive continuous improvement of ART practices, flow of work, and team developmental effectiveness
  • Contribute to the Lean Agile Center of Excellence (LACE) and participate in Lean Portfolio Management activities, including funding and priority decisions

Microsoft Copilot Ecosystem

  • Serve as the enterprise subject matter expert for the Microsoft Copilot ecosystem, including Microsoft 365 Copilot, Copilot Chat, Copilot Studio (declarative and full agents), and Copilot extensibility via connectors and plugins
  • Own the Copilot agent lifecycle — from intake and governance review, through deployment, adoption tracking, and ongoing management — in alignment with Farmers' AI governance and responsible AI frameworks
  • Partner with Security, Architecture, and the AI Enablement Working Group to ensure all Copilot and agent deployments meet enterprise compliance, data classification, and governance standards
  • Drive the Copilot Community of Practice and Champion Network, enabling citizen developers and business users to maximize value from AI

Power Platform Ownership

  • Lead product management for the Power Platform Center of Excellence (COE), covering Power Apps, Power Automate, Power BI, Dataverse, and Copilot Studio
  • Define governance frameworks, onboarding standards, and best practices for citizen developers and professional developers across the enterprise
  • Oversee intake, approval, and lifecycle management for automation solutions, connectors, and agent configurations in alignment with Farmers' security and compliance requirements

 

Essential Job Functions (Continued)

Business Value Realization & Metrics

  • Define, track, and report KPIs and success metrics for all AI and automation initiatives, including productivity uplift, labor reduction, cost savings, hours reclaimed, and FTE avoidance
  • Partner with Finance to validate and publish AI and automation savings in the enterprise savings tracker, ensuring business cases are tied to measurable outcomes
  • Produce executive-level dashboards, QBRs, and PI Planning updates that connect technology delivery to business value for senior leadership and the COO/CTO audience
  • Build measurement frameworks for Copilot adoption and utilization, including active user rates, feature engagement, and business outcome correlation

Change Management & Adoption

  • Design and execute change management and adoption strategies for AI and automation tools, including communication plans, training programs, enablement resources, and stakeholder engagement
  • Collaborate with HR, Communications, and business unit leaders to drive cultural readiness for AI adoption and build confidence among employees and people leaders
  • Champion responsible AI use across the organization, ensuring all stakeholders understand Farmers' AI guidelines, appropriate use cases, and governance expectations
  • Leverage the AI and Automation Champion Network and Communities of Practice to scale adoption and surface feedback from the field

Stakeholder Engagement & Cross-Functional Leadership

  • Build and maintain trusted relationships with senior leaders across IT, Claims, Service Transformation, Finance, HR, Legal, and the AI Council
  • Serve as the primary product liaison between business stakeholders, engineering teams, architecture, and Microsoft account teams
  • Communicate product vision, roadmap status, risks, and dependencies with clarity and confidence to executive audiences.

Experience Requirements

  • Level III: 5 years in an IT environment, including 2 years in a managerial role or 1 year as a Program Manager II.
  • 5+ years of product management experience, with at least 3 years in AI, automation, or enterprise platform product management
  • SAFe Agile certification (SAFe PM/PO, SAFe Agilist, or equivalent) with demonstrated experience leading ARTs and operating within a scaled agile environment
  • Deep, hands-on expertise with the Microsoft Copilot ecosystem — including Microsoft 365 Copilot, Copilot Chat, and Copilot Studio (agent creation, knowledge sources, connectors, governance)
  • In-depth experience with Power Platform — Power Apps, Power Automate, Power BI, Dataverse including governance, COE operations, and citizen developer enablement
  • Proven track record of business value realization: building and tracking KPIs, ROI models, and executive reporting tied to AI/automation investments
  • Strong change management and adoption experience — including communication planning, training strategy, stakeholder engagement, and cultural enablement
  • Experience developing and presenting executive-level communications, roadmaps, and program updates to COO/CTO-level audiences
  • Deep understanding of responsible AI, data governance, and enterprise compliance frameworks

Preferred Qualifications

  • Familiarity with Farmers' M365 ecosystem, including Exchange Online, Teams, SharePoint, OneDrive, Purview, and Intune
  • Experience with AI savings tracking, labor efficiency modeling, and finance-validated business case development
  • Background in Copilot Studio agent governance — including intake processes, data classification, ARB review, and lifecycle management
  • Experience standing up or running a Community of Practice, Champion Network, or citizen developer program
  • Familiarity with Azure AI services, Microsoft Fabric, Anthropic Claude, Google Gemini or adjacent AI platforms

Education Requirements

  • High school diploma or equivalent required.
  • Bachelor’s degree preferred or equivalent, relevant experience.

Competency/ What We're Looking For

Strategic Vision

Connects technology capabilities to business outcomes with clarity

SAFe Agile Leadership

Leads ARTs, drives PI Planning, coaches Product Owners

AI & Platform Depth

Deep knowledge of Copilot ecosystem and Power Platform

Business Value Focus

Tracks, measures, and communicates ROI and KPIs

Change Leadership

Drives adoption through empathy, communication, and enablement

Executive Presence

Confident, clear communicator with senior stakeholders

Governance & Compliance

Ensures responsible AI use and enterprise risk management

 

Benefits

  • Farmers offers a competitive salary commensurate with experience, qualifications and location.
    o CA Only: $115,275 - $196,130
    o CO Only: $108,375 - $169,070 
    o HI/IL/MN/VT Only: $108,375 - $181,060
    o MA Only: $108,375 - $181,060 
  • o MD Only: $108,375 - $181,060
    o DC/NJ/NY/OH Only: $108,375 - $196,130 
             o Albany County, NY/Cleveland, OH: $115,275 - $169,070 
    o WA Only:  $108,375 - $205,750 
  • Bonus Opportunity (based on Company and Individual Performance)
  • 401(k)
  • Medical
  • Dental
  • Vision
  • Health Savings and Flexible Spending Accounts
  • Life Insurance
  • Paid Time Off
  • Paid Parental Leave
  • Tuition Assistance
  • For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer

 

Job Location(s): R_US - United States

 

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

 

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law.  Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

 

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

 

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws. 

 

Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

 

Spokane, WA only:  Residents who prefer not to provide their address click here to submit your resume via email: careers@farmers.com

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