Senior User Experience (UX) Designer

Job Summary

• Farmers is hiring a Senior User Experience (UX) Designer to join the Farmers Customer Experience Team, a multidisciplinary group that combines the power of human-centered and data-driven approaches to create end-to-end omni-channel experiences that enhance customer satisfaction, streamline operations, and deliver business impact. 
• This role drives strategic design by deeply understanding current user experiences, identifying opportunities, and envisioning future-state solutions. It leads the creation of effective user experiences through advanced UX principles and strategic thinking while independently delivering design solutions, collaborating with stakeholders, and contributing to evolving design systems.
• The ideal candidate would have already achieved a senior level of UX and digital product design proficiency (including the associated tools, collaboration skills, and understanding of technology) and is now looking to grow by applying that experience strategically within the broader context of Customer Experience and Service Design.

Job Functions

• Plans and facilitates workshops and design sprints to establish alignment, understand business objectives, develop concepts, and chart strategic paths forward.
• Contributes to user research efforts interviews, surveys, usability testing, A/B tests, and competitive evaluations to uncover behaviors, motivations, and pain points. Collaborates with Journey Owners and research teams to define target audiences and goals.
• Maps user journeys, workflows, and service touchpoints to identify pain points and opportunities.
• Applies insights to recommend UX improvements, validate decisions, and develop design concepts that balance user needs with business objectives.
• Creates wireframes, mockups, prototypes, and high-fidelity designs to explore, communicate, and document solutions.
• Tests and refines layouts, user interfaces, interaction patterns, and system components to ensure consistency and quality. Develops clear documentation and specifications to enable seamless implementation and guide development processes. Supports the evolution of design systems by evaluating and updating components to promote scalability and reusability.
• Collaborates with product teams, development teams, and stakeholders to define requirements and co-create solutions. Participates in planning sessions and design reviews to facilitate implementation of features and functionality as designed.
• Keeps stakeholders informed on goals, expectations, and timelines throughout the design process. Leads meetings effectively and presents with polish, using advanced storytelling and presentation skills to convey context, design concepts and rationale through a compelling narrative.

Experience Requirements

• Minimum three years of experience required in user experience (UX) design, product design, or related field.

Education Requirements

• High School Diploma or equivalent required.
• Bachelors degree preferred.

Additional Qualifications

• Possesses in-depth knowledge of user experience (UX), product design, interaction design, and design systems including in-depth knowledge of usability and user-centered design principles. Knowledge of product management and agile design methodologies preferred.
• Basic knowledge of core customer experience and service design methods such as customer journey mapping and service blueprinting.
• Exhibits strong change agility and thrives in fast-paced, high-performance environments. Embraces ambiguity and shifting priorities with a proactive mindset.
• Strong verbal communication, listening, and facilitation skills. Able to articulate point of view based on facts, observations, and practical experience. Able to speak up if overlooked. Demonstrated written communication skills.
• Effective interpersonal and collaboration skills.  Competent conflict resolution skills.
• Demonstrated time management and priority setting skills. Able to meet strict deadlines. Demonstrated project and product management skills.
• Advanced proficiency with design tools such as Figma and visualization collaboration platforms such as Mural or Miro. Proficient with Microsoft Office suite and familiar with development planning software such as Rally or JIRA.
• Possesses strong technical aptitude and knowledge of basic front-end development concepts. Able to learn and adapt quickly to new technologies. 
• Strong storytelling and effective presentation skills.

Physical Actions

Job is performed in-person at a Farmers office or virtually at an approved alternative work location. The physical work environment is indoors and climate-controlled with adequate lighting and ventilation. Normal and customary distractions include background noise produced by office equipment and chatter among people, as well as interruptions. Frequently sits for prolonged periods of time, up to a full shift. Occasionally moves about the workplace including, navigating stairs, ramps, and level or uneven surfaces. Occasionally moves, pushes, pulls, lifts, carries, and/or places objects or materials weighing up to 25 pounds without assistance. Frequently uses shoulders, arms, hands, and fingers to manipulate equipment, tools, and objects necessary to perform job duties. Frequently performs fine motor tasks such as typing, mousing, or writing, up to a full shift. Rarely performs movements such as bending, stooping, crouching, kneeling, twisting, and reaching overhead or below the knees. Possesses clear vision, with or without correction, to visually read and verify information. Relies on depth perception and peripheral vision to navigate the work environment visually by identifying barriers, changes in terrain and locating objects. Possesses adequate hearing, with or without correction, to communicate with co-workers, respond promptly to auditory signals or alarms, and discern sounds essential for maintaining safety and productivity in the workplace. Jobs in this category require rare, if any, travel.