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Service Design Lead

33088

We are Farmers – where ambition meets opportunity.

 

At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us.

 

Join an award-winning,  equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.

 

Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate. Connect with us on Instagram, LinkedIn and TikTok, and let’s build something incredible together!

 

Workplace: Remote ( #LI-Remote )

Job Summary

This role works across the organization to improve customer experiences across lines of business by defining and designing solutions, developing new ideas and bringing new products and services to market.

Essential Job Functions

  • Collaborates with colleagues across lines of business to identify and define service design opportunities to meet customer and business goals. .
  • Partners with applicable departments to design research studies to build customer empathy and engagement.
  • Champions human centered design methodologies that help the organization understand end-users’ needs, pain points, behaviors and emotions.
  • Promotes new ways of working that shape the process and outcomes of projects across the organization.
  • Conducts comparative and evaluative research into industry trends and best practices to support and validate service design and development.
  • Analyzes service metrics data to drive and support design solutions.
  • Synthesizes and deduces research into strategic and tactical experience recommendations overseeing it from concept to implementation.
  • Develops and implements plans to execute and is accountable for results and impact.
  • Leads collaborative design workshops with cross-functional teams. 
  • Creates design concepts and prototypes and designs test plans for validation.
  • Follows concepts from inception to validation to ensure process and projects meet all expectations set forth.
  • Designs and tests service concepts and prototypes, analyzes and communicates research insights and findings.
  • Conducts functional analysis and design, working with developers and analysts to recommend solutions and resolve service issues.
  • Promotes and influences service design efforts, mindset, and methods through presentation and communication to the organization

Physical Actions

Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to continuously operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Physical Environment

This position operates in an open office working environment which will include normal and customary distractions, noise, and interruptions.

Education Requirements

High School Diploma or Equivalent required. Bachelors Degree preferred.

Experience Requirements

Minimum 5 years experience in service, business, and/or experience design required. Experience in core service design methods and processes such as architypes, mindsets, jobs to be done, journey maps, service blueprints, concept prioritization frameworks, etc, preferred.

Benefits

  • Farmers offers a competitive salary commensurate with experience, qualifications and location.
    o CA Only: $115,275 - $196,130
    o CO Only: $108,375 - $169,070 
    o HI/IL/MN/VT Only: $108,375 - $181,060
    o MA Only: $108,375 - $181,060 
  • o MD Only: $108,375 - $181,060
    o DC/NJ/NY/OH Only: $108,375 - $196,130 
             o Albany County, NY/Cleveland, OH: $115,275 - $169,070 
    o WA Only:  $108,375 - $205,750 
  • Bonus Opportunity (based on Company and Individual Performance)
  • 401(k)
  • Medical
  • Dental
  • Vision
  • Health Savings and Flexible Spending Accounts
  • Life Insurance
  • Paid Time Off
  • Paid Parental Leave
  • Tuition Assistance
  • For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer

 

Job Location(s): R_US - United States

 

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

 

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law.  Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

 

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

 

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws. 

 

Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

 

Spokane, WA only:  Residents who prefer not to provide their address click here to submit your resume via email: careers@farmers.com

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