Customer Service Representative (BI Service)
We are Farmers!
We are… more than just your favorite commercials. We are a passionate, award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture! We are Farmers!
Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a position where no two days are alike? We are looking for positive, high-energy professionals who are not just looking for a job, but a meaningful career!
Job Summary
Essential Job Functions
- Analyze, clarify and resolve intermediate policy and account related questions from internal and external customers. - Reviews problems and communicates with appropriate personnel to obtain information when necessary. - Responds to customer inquiries through appropriate mediums. - Attains performance level standards as outlined in performance objectives. - Continues to build personal skill set by participating in in-house or outside insurance / industry related courses / seminars as deemed necessary to expand product / system knowledge. - Stays current with relevant product(s). - Understands and strives to support organization’s overall strategy. - Models Farmers core values. - Performs other duties as assigned.
CORE COMPETENCIES
- Business Results: Meets individual performance, metrics and goals.
- Innovation: Identifies and suggests innovative process changes to support business practices.
- Communication: Above average written and verbal communication skills.
- Job Knowledge: Intermediate billing, underwriting guidelines and policy processing.
- Team Work: Accepts feedback when offered to reach full potential and works well with others in addition to incorporating best practices from others.
Physical Environment
Education Requirements
Experience Requirements
Special Skill Requirement
- Critical Thinking
- Advanced conflict resolution skills
- Consistently meeting or exceeding performance measurement goals
Benefits
- Farmers offers a competitive salary commensurate with experience, qualifications and location.
o CA Only: $17.35 - $23.75
o CO Only: $16.15 - $22.55
o New York City, NY/Westchester County: $19.00 - $23.75
o WA Only: $17.35 - $22.55 - Bonus Opportunity (based on Company and Individual Performance)
- 401(k)
- Medical
- Dental
- Vision
- Health Savings and Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- Paid Parental Leave
- Tuition Assistance
- For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer
Job Location(s): US - MI - Southfld-Evrgrn, US - FL - Davie, US - FL - Fort Lauderdale, US - FL - Fort Myers, US - FL - Ft Lauderdale, US - FL - FtLaudrdle-49th, US - FL - Gainesville, US - FL - Jacksonville, US - FL - Jacksonville, US - FL - Jcksnvl-Fortun, US - FL - Jcksnvl-Slsbry, US - FL - Juno Beach, US - FL - Kissimmee, US - FL - Lake Mary, US - FL - Lake Mary-Colnl, US - FL - Lakeland, US - FL - Maitland, US - FL - Maitland-Keller, US - FL - Maitland-Lucien, US - FL - Miami, US - FL - Miami-57th, US - FL - Miami-Brickell, US - FL - Miami-Lagoon, US - FL - Miramar, US - FL - Naples, US - FL - Ocala, US - FL - Orlando, US - FL - Orlando, US - FL - Palm Beach Gdns, US - FL - Plantation, US - FL - Plantation-900, US - FL - Sarasota, US - FL - StPetersburg, US - FL - Tallahassee, US - FL - Tampa, US - FL - Tampa-Riga, US - FL - Tampa-Rocky Pt, US - FL - Tampa-W Shore, US - FL - W Palm Beach, US - FL - Winter Haven, US - MI - Caledonia KLake, US - MI - Caledonia KM1, US - MI - Caledonia KM2, US - MI - Caledonia PDC, US - MI - Detroit, US - MI - Detrt-26957NWHy, US - MI - FarmingtonHills, US - MI - Grand Rapids, US - MI - GrandRpd-44thSt, US - MI - GrandRpd-Penins, US - MI - Howell, US - MI - Lansing, US - MI - Livonia, US - MI - Novi-CabotDrive, US - MI - Novi-OrchardHil, US - MI - Okemos, US - MI - Southfld-TTSqr, US - MI - Troy, US - OH - Cincinnati, US - OH - Cleveland, US - OH - Cleveland-815, US - OH - Clvlnd-PubSq, US - OH - Colmbs-2500Farm, US - OH - Colmbs-2545Farm, US - OH - Columbs-Easton, US - OH - Columbus-CmpsVw, US - OH - Dayton, US - OH - Indpdc-4500, US - OH - Indpdc-CreekRd, US - OH - Indpdc-OakTree, US - OH - Indpdc-OakTree, US - OH - Indpdc-Rockside, US - OH - Mason
Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.
Nearest Major Market: Detroit